Deployment Specialist - Bilingual

Recruiter
Lighthouse Personnel LTD
Location
Colchester
Salary
£20,000 - £24,999
Posted
11 Nov 2019
Closes
11 Dec 2019
Ref
1302959310
Category
Retail and Sales
Contract Type
Permanent
Hours
Full Time
Deployment Specialist - Bilingual

'Your long-term employment aims are at the heart of what we do'

Our client is a world leader in the development and manufacturing of wirelessly connected safety products - they offer the broadest and most complete portfolio in the industry. They monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Their products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gases. Our clients' products save lives. Their design, marketing, customer care, sales and production are all performed in-house at thier headquarters in Calgary, AB.

The European branch is responsible for all sales and support activities for Europe. The position is based in Colchester, Essex, UK at our client's European office. They are growing and are looking for dynamic individuals to join our team around the world. As an employee-driven business, the company offers:

• An exciting high-growth environment

• A management team with a proven record of accomplishment

• A supportive, challenging and collaborative work environment

• Competitive salary and vacation

• Company stock purchase plan with matching contributions

£24-26k per annum | Mon-Fri 8:30-5:00pm | Excellent Holiday Allowance/Company Share Scheme/Life Insurance/Pension/Great Company Culture | First point of contact/Customer Liason for deployment of products/ Training through webinars/calls | Confident Communicator/ Good multitasker/HSE/ Training/ Multilingual | Passionate Team/Believe in Product/All Hands-on Deck

Our client is looking for a full-time Deployment Specialist to welcome new clients to them and support them through a successful deployment of their solutions. They have a world-class portfolio of safety solutions, and are looking for a Deployment Specialist with a passion to match.

Who are you?

• You believe in a customer-focused company

• You have a passion for business development and client retention

• You are a goal-oriented, energetic leader, focused on making and maintaining meaningful connections with clients

• You carefully listen to feedback and use what you learn to continuously test, enhance and personalise the customer experience

• You are curious, collaborative and take ownership of your role and responsibilities

• You thrive in a fast-paced environment, take initiative and are a self-starter

What will you do?

• You will be the primary point of contact for new customers

• You will focus on building relationships with customers and work to understand their criteria for a successful deployment

• You will help the customer manage change in their business as they work through their deployment with you

• You will set the stage for the long-term customer relationship

• You will create online account structures and provide training on solutions, allowing the customer to gain the most from their investment in the products and services

Responsibilities

• Plan and schedule onboarding activities with the client and additional internal resources

• Develop a clear understanding of clients' goals and organizational structure, and use it to ensure a seamless deployment

• Provide training in the form of webinars, phone calls and onsite sessions

• Thoughtfully answer customer questions related to services

• Support on-site pilots and field trials for potential clients alongside the Sales Engineering team

• Transition existing clients to new systems and functionality

• Support the roll-out of new products and features and assist other teams with customer communications when required

• Carefully manage daily interactions with customers and distribution partners

• Review, maintain and provide suggestions on emergency response protocols, accounts structures and best practices based on your customer's criteria for success

• Set up monitoring services for customers, communicating and coordinating with our clients' Operations Centre or other third-party monitoring services to ensure a cohesive roll-out

• Communicate key learnings, relevant client information and requests to the appropriate internal teams

Skills and Prerequisites:

• Excellent communication skills with a natural ability to solve customer problems

• Proven ability to quickly and thoughtfully understand customer needs

• Excellent time management and organizational skills

• Ability to work independently and as part of a team

• Multilingual is an advantage

• Previous experience in customer service, monitoring/call centers, HSE or training is an asset

• Proficiency in digital platforms including, but not limited to, Netsuite, JIRA, GoToMeeting and WordPress, with the ability to quickly learn new programs as required

• Ability to adapt to considerable variety in the workplace

• A team player with the proven ability to interact effectively with other groups, departments, clients and partners

• Must be detailed-oriented and accurate in all work activities

• Proficient in Microsoft Office

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our upmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.

More searches like this