Counselling Co-Ordinator

£25,000 - £29,999
10 Nov 2019
10 Dec 2019
Contract Type
Part Time
Role Summary: Croydon Counselling Foundation (formerly known as Croydon Pastoral Foundation) is a voluntary charitable organisation, founded in 1977 and is professionally organised and supervised to offer psychodynamic counselling to all who need it within the London Borough of Croydon and surrounding areas.

Role Purpose: The Counselling Coordinator is accountable for the day-to-day management of professional counselling practices to ensure the delivery of high-quality psychodynamic counselling.
  • The successful applicant will be responsible for all aspects of CCF's counselling team members' workload and activities, including the provision of counselling and supervision, monitoring and evaluation of the service.
  • The role is supported by the Office Administrator, who provides a link for the coordinator to day to day activities and sees that all data required by the coordinator is available and accurate.

Duties and responsibilities:

Service Delivery
  • Day-to-day management of counsellor workloads
  • Line Management of counsellors and supervisors, including yearly appraisals
  • Assessing the needs of clients upon referral to the service, including risks to which they are subject, and allocate to suitable assessors and counsellors
  • Liaison with external agencies involved in individual client's care
  • Manage and maintain the counselling waiting list
  • Regular monitoring of clients' feedback, waiting times, assessment, and allocation in order to ensure effective service delivery
  • Provide group supervision to the assessment counsellors
  • Induct new counsellors into the service
  • Ensure all counsellors are aware of and adhere to the BACP ethical framework
  • Ensure all counsellors are aware of and adhere to relevant CCF policies
  • Monitor activities with clients and/or supervisees in order to oversee clinical governance
  • Ensure the provision of appropriate supervision of all counsellors practicing at CCF
  • Ensure systems are in place to monitor the quality of service delivery

Service Development
  • Develop and implement strategies for the recruitment and retention of supervisors, assessment workers and counsellors
  • Contribute to the development and implementation of CCF policies, procedures and standards including the Strategic Plan
  • Assess the service against CCF, BACP, and other relevant standards and make recommendations for improvement
  • Support the Director to deliver the Strategic Plan, taking the lead on aspects that relate to the development/improvement of the counselling provision
  • In conjunction with the Director, ensure that all counselling personnel are updated of any changes in systems, procedures and protocol

Service Monitoring and Record Keeping
  • In conjunction with the Director ensure adherence to all regulatory and legal standards
  • Maintain client confidentiality in relation to agreed service policies and the Data Protection Act
  • Ensure that any funder reporting requirements are achievable through recording systems

  • Provide commentary and analysis in a quarterly report format based on the data collated by the Office Administrator from the monitoring systems that are implemented and overseen by this role

Communications and meetings
  • Attending and providing regular written reports on the activities and progress of all professional counselling activities for the Trustees, Team Meeting and various sub committees to ensure effective internal communications and scrutiny
  • Working closely and attending regular line management sessions with the Director
  • Upholding and positively promoting equal opportunities in service delivery and employment practices
  • Assisting the Director in providing professional counselling input for proposals, tenders and fund-raising applications
  • Ensuring service representation at appropriate external meetings and to communicate effectively with external bodies
  • The post holder will not hold any voluntary or other paid role within CCF, such as: counsellor, supervisor, assessment worker or Trustee

  • Communicate effectively with the Director and Training Officer to ensure cohesive delivery, and management of the agency
  • To work closely with the Recruitment and Training Officer to integrate counsellors into the service
  • Contribute to the CPD/in-house training programme
  • Assist the Director in promoting the agency, especially with GPs and GP funding agencies
  • Assist in ensuring budgets are adhered to and financial systems maintained
  • Undertake any other reasonable tasks and duties that lie within the scope of the post

Please note this job description is intended to outline the main duties of the post and may change as the post and organisation develops.

Remuneration and Salary
  • The post is for 10 hours a week, 45 weeks a year
  • The remuneration is £21 per hour
  • The successful candidate will be recruited on a self-employed basis

Special conditions

Attendance at quarterly Team meetings, Assessor meetings and the counsellor meetings is also a requirement of the post holder. These meetings predominantly occur on Friday evenings at Kyle House, however the counsellor meeting is held on a Saturday morning twice yearly. There are also Community Days held yearly, and on occasion attendance at a Board of Trustees meeting may be requested.



Post: Counselling Coordinator

Knowledge and Training

  • The post holder will be either a currently practicing:
  • BAP, BPC or UKCP registered psychotherapist, and/or
  • BACP accredited counsellor or psychotherapist.
  • Experience of clinical supervision with individuals and groups

  • A minimum of 5 years post-qualification professional counselling experience and / or at masters level as either a:
  • Psychoanalytic Psychotherapist, or a
  • Psychodynamic Psychotherapist, or a
  • Psychodynamic Counsellor.
  • A clinical qualification (to at least Diploma level) in supervision
  • Membership of BAPPS or equivalent

Skills and Experience

  • Competent in the use of Microsoft Office, especially Word, and Outlook
  • Excellent interpersonal, team working and team management skills
  • Excellent listening skills and the ability to communicate effectively with a variety of audiences both verbally and in writing
  • Ability to assess service user needs and risk
  • Case recording and monitoring skills and ability to interpret data
  • Ability to maintain clear boundaries and confidential working practices
  • Sensitivity to cultural differences, and the ability to work in a diverse setting
  • Ability to work independently, manage own workload and self-motivate

  • Commitment to the psychodynamic/ psychoanalytic tradition for long term counselling
  • Understanding of the needs of current NHS practice, e.g. with regard to IAPT service provision
  • Experience of working within a professional counselling or equivalent organisation at a managerial level
  • An understanding of working in the voluntary sector
  • Experience of working with different modalities
  • Experience of managing service development
  • Experience of working independently, managing own workload and demonstrating self-motivation
  • Experience of managing volunteers

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