Weekend Sales Associate

Recruiter
MyTutor
Location
London
Posted
19 Oct 2019
Closes
15 Nov 2019
Ref
1301937919
Category
Education
Contract Type
Permanent
Hours
Part Time
About MyTutor

One-to-one tuition is proven to significantly improve pupils' grades, confidence and life chances. Yet it remains out of reach for many. MyTutor's mission is to bring life-changing tuition to all. Our handpicked network of tutors work online with pupils from all walks of life, and we've given over a quarter of a million lessons so far - raising results on average by one whole grade. We're proud of the fact that over 400 schools have also chosen to work with us. And that we've earned a Trustpilot rating of 9.4/10.

We understand the hectic lives of families with teenagers, and our flexible lesson times mean parents can juggle schedules more easily. On our website, it's simple to find a tutor your child gets on with - and every lesson is tailored to their needs. Also, by having lessons via live video, pupils can access the best tutors no matter where they live or when they need help. No travelling for Mum and Dad, no waiting around, no strangers in your home. Pupils can have their lessons anywhere - at Grandma's, at a friend's house or on holiday, so there's no disruption in the run-up to exams.

Tuition is now more affordable and accessible, making life less stressful for busy parents doing their best.

About the role

As a Part Time Sales Associate, you will be responsible for contacting parents and helping them get started with a tutor on the platform. No previous experience working in education is necessary; we have amazing in-house specialists and top talent from the industry to train you!

What you'll do

  • Contact parents - who have created an account but who have not booked a tutor - via phone, email and live chat
  • Pitch our service and help match the parent with a tutor for an introductory Free Meeting
  • Build relationships with your leads and advise them on how to get started on MyTutor
  • Follow up with previously matched parents and act as an account manager to help them book their first lesson
  • Identify opportunities to improve operational efficiency and provide feedback on trends and patterns of parent requests
  • Work with the Customer Experience Manager to continuously iterate on communication and processes, to ensure we are providing the best service for parents, and the best results for the business
  • Collaborate with the rest of the team to meet targets and support each other
  • Work flexible shifts covering a variety of evenings (4pm-8pm) and weekends (Saturday and Sunday, shifts available between 9am-7pm)


Requirements

  • You love the idea of helping parents find the perfect tutor to help their child succeed
  • You have some experience working with customers in previous roles
  • You're an excellent communicator who is at ease empathising with customer needs and feels driven to help others
  • You're confident working with each parent on a one-to-one basis, ensuring their specific questions and concerns are addressed.
  • You're able to feedback collaboratively and effectively across teams
  • You're tech savvy - comfortable with using our in-house CRM solution and live chat
  • You are a team player - you work efficiently with a team to achieve team targets, whilst ensuring attention to detail and quality of service


Benefits

  • Helping to improve the educational outcomes of thousands of young people
  • A work atmosphere that encourages collaboration and support
  • Opportunity to work autonomously and make use of your creative flair
  • Training and investment in your learning
  • £10 an hour base rate, with competitive commission based on results
  • Team training days and flexible working hours


MyTutor is committed to creating an inclusive workplace and have set up our own EDI (Equality, Diversity and Inclusion) committee who host regular events to make sure we live up to those values. We are proud to be an equal opportunity employer, and all applicants will be considered.

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