Helpdesk Manager

19 Nov 2019
22 Nov 2019
Contract Type
Full Time
Perm. Helpdesk Manager. £25000 - £30000. Monday - Friday. Working for Service Provider.

Your new company
Large Service Provider

Your new role
You will manage the Help Desk and CAFM system providing a comprehensive support service in terms of all reactive calls are logged daily and list of assets for each contract are updated on the CAFM system, scheduling PPM in line with SLA and relevant legislative requirements, issuing of PPM job cards, updating the system with all completed jobs. This is a key role liaising with senior managers and clients. The role of Help Desk Manager will be responsible for scheduling Service Engineers across the site managing resources to optimise performance, in a target driven scheduling environment, recognising and taking into account, skills, availability and location.

Key Responsibilities will include
  • Support sites using the CAFM system standards
  • Ability to work flexible hours as necessary to meet the needs of the business
  • Ensure tasks are completed in line with the PPM planner & SLA's/KPI's
  • Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures
  • Updating asset history with works record sheets.
  • Good sound knowledge and experience in Software.
  • Proficient with Microsoft office applications (including Outlook, Word, Excel, Publisher, PowerPoint and Visio).
  • Uploading and amendment asset information as held in the helpdesk and CAFM system
  • Assist Managers with implementing procedural changes and training, including the production and maintenance of required documentation.
  • Maintain an effective filing system for all documentation related to the CAFM System, not limited to performance reports on jobs completed in time, outstanding and overdue.
  • Any general administrative duties as may be reasonably required by the management.

What you'll need to succeed
  • Proven experience within a similar role, working with an extremely busy team and with very high standards.
  • Provide leadership and direction to team operatives. This will involve personal attitude, use of skills and dissemination of knowledge
  • Proven experience working with a CAFM system or similar.
  • Excellent numerical and verbal skills.
  • Strong communication, organisational and administration skills, including editing skills and a keen attention to detail.
  • Have worked in an environment where confidentiality is important.
  • Articulate and thorough, showing attention to detail.
  • Ability to work both independently and as part of a team.
  • Pro-active, demonstrating initiative and anticipates needs.
  • Constantly raises the standard and quality of work, benchmarking against best practice.

What you'll get in return
You will receive a very competitive salary of up to £30000 depending on experience. You will gain invaluable experience working for a leading services provider.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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