Operations Manager (Manchester)

Expiring today

Central London
20 Oct 2019
14 Nov 2019
Retail and Sales
Contract Type
Full Time
We're Airsorted. Our mission is to make hosting hassle-free for everyone.

We've grown fast. Since launching in 2015, we've signed up thousands of happy hosts, helping them to make over £60,000,000 in earnings.

The business has now expanded worldwide - we're operating in over 20 cities globally, from Auckland to Lisbon, and there's a lot more to come. Though we have three types of customers (hosts, guests and cleaners), we built the Airsorted product for our hosts. From holidaymakers to full-time landlords; host happiness is central to everything we do.

As the business expands rapidly across the globe (currently 20+ markets; 30+ by EoY19), we need a customer-centric analytical brain to capture, define and implement best practice across all our markets.

Our mission is to build a global platform that makes it easy for everyone to share their home.

The Manchester Operations Manager's role is to be fully accountable for the success of the local market and to support the Airsorted in its vision to build a global platform that makes it easy to share your home.

What will you be doing
  • Grow Airsorted's customer base in Manchester
  • Plan, resource and lead the business to deliver on our customer promise (make it easy, deliver great value and build trust)
  • Recruit, hire, support, and train a team that is capable of almost autonomous management of the local business
  • Focus limited resources on meaningful improvement of the product and service, continuously validating your assumptions
  • Cultivate relationships with key partners and suppliers to build defensible assets in the city.
  • Set the strategic and operational objectives of the local office and report against those objectives on a timely basis.

So what is your background like?
  • Experience managing operations with full autonomy and accountability.
  • Experience of working in a high growth environment ideally at a startup.
  • Preferably has experience of managing a team
  • Preferably has experience of working remotely to their manager (who is based in London)
  • Preferably has experience of working with technology that has a real-world impact
  • High level of organisation and time management
  • Degree equivalent to 2:1 or above
  • Has an in depth knowledge of the city

What else do you get?
  • Highly competitive base salary, commensurate with the level of responsibility for this role.
  • Annual bonus (performance-based), and biannual pay reviews
  • Stock options- so when we make it big, so do you
  • 33 days paid holiday - plus an extra day off on your birthday (because who wants to work on their birthday)
  • Airbnb allowance - take a well-deserved break at an Airbnb property, on us
  • Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
  • Career development - unique opportunities to learn and progress in one of the UK's leading startups
  • Enviable company culture - we've put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work, free snacks and drinks every day - we've got it all
  • Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
  • Pawternity leave - work from home for a week when you get a new pet, to help them settle in!