Customer Service Assistant - Home Delivery

The Southern Coop
Up to £10,000
14 Sep 2020
18 Sep 2020
Retail and Sales
Contract Type
Part Time
We’re currently recruiting Customer Service Assistants to join our home delivery team in our Stockbridge Road store in Chichester.

Picking and packing a home delivery order for our customers is an important role and you will ensure all of our products reach our customers in the best condition possible.

We have a variety of shift patterns available that we will be able to discuss with you during interview.

Key Responsibilities;
  • Respond promptly to the new order alarm and accept the order.
  • Pick all of the required products from the store using the order receipt
  • Scan all of the products and complete the till process
  • Manage the substitution process where products are not available and inform the customer
  • Pack the customer order carefully to avoid damage
  • Ensure the order is loaded safely onto the delivery van
  • Assist the delivery driver team to cover periods of holiday and absence
  • Ensure all activities undertaken are in compliance with policy and procedures
  • General cleaning of the store to deliver a clean and safe environment for our customers to shop in
  • Participate in Store community activities as required
  • When you aren’t supporting home delivery orders, you'll be helping in the store, on the checkouts, stocking shelves and generally supporting your team where needed

Key Experience, Knowledge and Skills;
  • Previous experience in retail would be an advantage, however not essential as full training is given
  • You’ll need to be at least 18 years of age and have held a full UK/EU driving licence for at least 3 years as you will be required to support the home delivery driver team.
  • Courteous and helpful
  • Good communication skills and the desire to give our customers an enjoyable shopping experience
  • Able to comply with defined process and procedures
  • Genuine enthusiasm for customer service
  • Flexibility and positive attitude

This is a rewarding role where you’ll get the chance to make a difference in a local community. With excellent benefits, a competitive hourly rate and the chance to develop, a this could be your first step to a long term career within Southern Coop.