MP Support Services Officer - Fixed Term until 31st March 2021

£25,000 - £29,999
14 Sep 2020
17 Sep 2020
Contract Type
Full Time
The Independent Parliamentary Standards Authority (IPSA) is the independent body created by Parliament in 2009 to regulate and administer MPs’ pay, pensions, business costs and expenses. We ensure transparency and fairness in the way MPs are remunerated and reimbursed for their business costs and expenses, processing around 15,000 claims for costs and expenses each month and publishing the details of these every two months.

About the role:

We are seeking to appoint a MP Support Services Officer who will act as first point of contact and provide high-quality customer service for a group of up to 170 MPs and their staff. The role involves supporting MPs in the administration of the MPs’ Scheme of Business Costs and Expenses in order to ensure compliance with our principles, rules and processes.

This is an exciting opportunity for dynamic, organised and self-motivated individuals seeking an opportunity to work in an organisation currently undergoing transformational change, where every day is different.

What we are looking for:
  • Customer service skills and experience
  • Oral and written communication skills
  • Good attention to detail and the ability to effectively present information to key stakeholders and colleagues across the organisation.

  • Generous holiday entitlement
  • Season ticket loan
  • Access to learning and development
  • A culture encouraging inclusion and diversity
  • You will be based in central London opposite Covent Garden
  • Civil Service Pension.
  • Flexible working

We are a high-performing organisation that respects diversity and promotes our values of professionalism, respect, integrity, collaboration & improvement through all the work that we do.

How to apply:

If you are interested in applying for this role, please send a covering letter of a 200-word response to the question ‘why do you think the independent regulation of MP’s expenses is important’ to

Latest Application: 18th September 2020

Our commitment to making IPSA a more diverse and inclusive organisation is an integral part of who we are and reflects our core values of professionalism, respect, integrity, collaboration and improvement. To make sure we remain a high-performing organisation we recruit, retain and develop people with a diverse mix of skills and experience.

IPSA is supportive of providing a more inclusive workplace environment and welcomes applicants from all backgrounds. Our BAME, Green and LGBT+ networks signal our commitment to celebrate and promote diversity and sustainability.

If you share our values then we would like to hear from you

We will be interviewing throughout the application window; We reserve the right to close the advert early depending on the volume of responses. Happy to talk flexible working. By applying you confirm you have the right to work in the UK and have read our privacy policy that can be found here

We’ve adapted our recruitment process and we now run virtual interviews and also have a virtual on boarding process. Candidates who want to join our team will need to have access to a secure

WIFI network and a private space to work from. Successful candidates will be supplied with equipment for virtual onboarding and training.

Our roles are based in central London with remote working in place during the coronavirus outbreak.