Credit Control Administrator

Recruiter
ASL Recruitment Ltd
Location
Eastbourne
Salary
Up to £10,000
Posted
16 Sep 2020
Closes
16 Oct 2020
Ref
1706728190
Contract Type
Permanent
Hours
Part Time
Credit Control Administrator

Our client is a rent to own company providing customers with home electronics and domestic appliances. They are currently looking for an experienced Credit Control Administrator to join their team, on a working from home basis.

The ideal Credit Control Administrator you will have demonstrable experience within a similar position, possess good communication skills and have an excellent attention to detail. As a Credit Control Administrator you will be running arrears reports, contacting customers in regards to their arrears, following the company’s debt collection cycle and ensuring all notes are kept up to date on the CRM.

This position is a home based role but working from the company’s office based in Brighton may be required occasionally.

The Ideal Credit Control Administrator will hold the following skills and experiences:
  • Demonstrable experience within a similar position
  • Experience in customer service
  • Possess good communication skills
  • Be computer literate
  • Possess an excellent attention to detail
  • Previous experience within a financial department would be desirable

Your duties as a Credit Control Administrator will include:
  • Running an arrears report (from the CRM system) first thing on a Monday to create the work list for the week
  • Systematically call the list over the 5 days of the week, contacting everyone in arrears and wrapping up each call with notes on the CRM system and e-mails/Whatsapp messages where contact could not be made
  • Follow our debt collection cycle, which involves a series of e-mails, default notices, letter before action and money claims with the County Court Business Centre, filing of CCJ’s on .gov portal and ultimately requesting enforcement where appropriate
  • Upon successfully engaging with the customer, build rapport, show empathy, be professional and courteous in your endeavour to agree some form of repayment plan with them and set up the necessary Direct Debit arrangement or Continuous Payment Authority using the systems that we have in place
  • Using day to day experience to refine and improve the debt collection process for the company
  • Restructuring the payment plans and credit the outstanding sums with a new invoice

Salary:

£9.25 - £9.50 per hour

Hours:

Monday â€" Friday, 9am â€" 5pm

Temp to Perm Position

Start Date:

ASAP

Location:

Eastbourne, East Sussex

Key Words:

Credit Control, Administration, CRM, CCJ, Debt Collection, Admin, Customer Service, Home Based, IT Literate, Financial, Brighton, Hove, Lewes, Portslade, Shoreham, Eastbourne, Hastings, St Leonards, Polegate, Hailsham, East Sussex