Surge & Rapid Response Administration Officer
Are you looking for an exciting, innovative way to develop your career and learn new skills?
If so, HMRC’s award-winning Surge and Rapid Response Team (SRRT) are looking for positive, flexible, and highly motivated people to join our unique team.
Perhaps you’re a school or college leaver with the ambition to travel, meet new people, and undertake experience-earning opportunities. Or maybe you’re experienced, but looking to expand your skillset and potential, and forge a fresh career with the capacity to progress within a large organisation.
Whatever your background, we’re in search of motivated, driven and ambitious individuals who are 16 years or over to be part of our exciting apprenticeship programme. There is no upper age limit for apprentices.
SRRT is an innovative and unique team, providing rapid and planned response to support the Civil Service in times of emergency, crisis or unusually high peaks in work. Based in HMRC, you and your team could be deployed locally or to other parts of the UK and in some circumstances deployed internationally to support in a vast array of government departments abroad. Our work is extremely varied in type, practice, and place – from working with the Home Office’s Border Force, to telephony work in the Department for Work and Pensions, to supporting UK citizens in the wake of major international incidents with the Foreign and Commonwealth Office – it’s safe to say boredom isn’t a word in the SRRT vocabulary.
These roles are coupled with the fantastic opportunity to be an Operational Delivery apprentice. As an apprentice within HMRC and the wider Civil Service, you’ll have a first-rate opportunity of working in an energetic and transformative organisation while gaining an internationally recognised qualification. Individuals should not be undertaking another apprenticeship or be in receipt of any other Department for Education (DfE) funding during their apprenticeship programme; this includes another apprenticeship or any other DfE funded further/higher education programme, including some degree level qualifications. Individuals who have previously completed, partially completed or started but did not complete qualifications funded by DfE should discuss these with the hiring manager.
In addition, any form of apprenticeship started/completed with the Operational Delivery Apprenticeship Scheme, Operational Delivery Profession or externally, would require you to discuss your circumstances with the hiring manager to ensure suitability for the role before submitting your application.
We cannot emphasise enough the need for flexibility. This role may involve regular travel and overnight stays, potentially at short notice and sometimes for as long as 3 months.
You will of course have time off to return home.
You may carry out roles working unsociable hours. When deployed away, your travel and accommodation will be paid for and you will be compensated for unsociable hours in accordance with HMRC policies.
In line with government guidelines regarding COVID-19, only essential travel will be required, and this will strictly follow safety measures outlined by the government.
We operate a 5 out of 7 working pattern. This means you will be expected to work five out of seven days, covering various working patterns, usually 37 hours per week. Part-time working opportunities (minimum 25 hours per week covering various working patterns) may be considered but business need will dictate whether your request can be accommodated.
So could this be you?
Your average day will vary due to the changing nature of deployments. You will provide service to customers via telephone, webchat, email and sometimes face to face.
Key tasks could include, but are not limited to:
• Handling casework which could include telephone, face-to-face meetings, desk-based work.
• Using and maintaining multiple government databases.
• Collaborating with colleagues throughout our government.
• Assisting the high profile ‘rapid response’ deployments.
There are several key behaviours we look for in SRRT, such as:
• Helping to foster a ‘continuous improvement’ ethos throughout the team.
• Maintaining a culture committed to equal opportunities.
In order to achieve these, you will be:
• An excellent communicator with a high standard of customer service skills.
• Highly motivated and able to work with minimum supervision.
• A positive thinker with the ability to problem solve and achieve outcomes in a timely manner.
• Able to work in a fast-paced environment, with the flexibility to move quickly between tasks.
HMRC are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.