Probation Case Manager

21 Sep 2020
26 Sep 2020
Contract Type
Part Time
Case Manager (Probation Service Officer/PSO) delivering Probation Services - working for Cheshire and Greater Manchester Community Rehabilitation Company This post is a Full-time (37 hours) Permanent contract. The working pattern is: between Monday to Friday. The post will be based a Rochdale ,OL16 2AU

The Cheshire and Greater Manchester Community Rehabilitation Company (CRC) is responsible for managing approximately 12,000 individuals across Cheshire and Greater Manchester who have been sentenced by the Courts to Custody or a Community Order. We are looking for staff who share our ambition of reducing re-offending by rehabilitating our service users thereby reducing the numbers of victims of crime. We work in ways which are proven to be effective in achieving these outcomes.
As an organisation we work in accordance with our key values which are taking pride in what we do, doing the right thing, ensuring everyone has a voice and bringing better to life. We believe it is important for our staff to have the best available IT to do their job well and we encourage flexible working.

Job Purpose

As a Case Manager, you will proactively manage and support the rehabilitation of service users to contribute to the over-arching objective of reducing reoffending and harm across the Community Rehabilitation Company (CRC).
Case Managers ensure sentences of the Court are delivered through the CRC Interchange Operating Model, Case Managers are required to assess and manage risk of re-offending and serious harm, devise sentence plans with service users and deliver interventions.

Case Managers are required to work with some of the most vulnerable, chaotic and difficult members of our communities and need to be committed to working collaboratively with those subject to Court Orders/Licence to make positive changes to improve not only their lives but the lives of those around them and as a result the lives of those who have been the victims of crime.

Case Managers will receive induction training on all aspects of their role. The CRC is committed to continuous learning and as a Case Manager you will be offered training and support to ensure you are competent in role and are able to deliver a quality service to those individuals you supervise and represent the CRC in a multi-agency setting, professionally and confidently.

  • Proactively engage service users with the aim of achieving sustained rehabilitation
  • Demonstrate and provide evidence of an understanding of protected characteristics and anti-discriminatory practice and work to meet the specific requirements of our service users
  • Demonstrate collaborative working with colleagues; sharing practice and skills to promote a team ethos
  • Develop and maintain professional relationships and form networks with other agencies/individuals to ensure there is appropriate support for service users to make positive changes to their lives and ensure change is sustained at the end of supervision
  • Actively manage risk of re-offending and serious harm; recognising when risk is changing and taking appropriate action
    • Comply with, and contribute to, children and adult safeguarding duties, promoting the welfare of children and adults and alerting relevant colleagues and stakeholders should any risk be identified
  • Maintain service user records which evidence effective practice and risk management
  • Ensure Orders of the Court are delivered professionally and consistently and take timely enforcement action when service users fail to comply

Knowledge skills & experience
  • Essential:
  • GCSE’s; English and Maths at grade C or equivalent
  • Experience of working with individuals with challenging behaviour
  • Ability to enforce standards and procedures
  • Knowledge of the Criminal Justice System
  • Desirable:
  • Clean driving licence/access to a vehicle for work

  • The role of Case Manager is challenging and will suit a person who wants to contribute to public safety and reduction in reoffending. You will need to be able to relate to people from diverse backgrounds, be highly organised and able to demonstrate the ability to work with other agencies both inside and outside the Criminal Justice System.
    Applicants will need to:
  • Have excellent communication skills both written and oral and be confident in working with individuals and groups
  • Commit to working their hours flexibly, balancing the needs of both the business and our service users; as such there is an expectation that this will include evening work
  • Have a strong commitment to meeting performance targets and to delivering a high-quality service
  • Demonstrate their ability to work independently but also as a valuable and pro-active member of their team
  • Possess good organisational skills, resilience, initiative and the ability to make full use of IT and all communications methods

Additional Information
The post attracts 27 days annual leave (pro rata) and a pension scheme.