Care Support Worker

Up to £10,000
21 Sep 2020
02 Oct 2020
Contract Type
Part Time
2 Care & Support Worker's (19 hours and 18.5 hours p/w plus overtime) ongoing role to provide care and support service to customers in the Ipswich area. To work flexibly to ensure individual needs are met while maximising independence, choice, dignity, privacy and well-being.

Key Responsibilities and Outcomes:

• Work with customers to develop, review and update of care and support plans and risk assessments

• Deliver care and support in line with care and support plans and risk assessments.

• Encourage and support customers to establish and maintain positive relationships with their family and friends and engage in activities which help them to achieve their personal goals.

• Provide support and practical assistance to customers around benefits, budgeting, paying bills and accessing appropriate services, including some housing management.

• Provide social and emotional support to customers

• Promote self advocacy and act as the customers’ advocate where appropriate.

• Be aware of customers’ wellbeing, safety and state of health, reporting any concerns.

• Provide assistance with the personal care and support needs of customers as identified in their care and support plan.

• To provide care and support that is appropriate to the age, gender, disability, race, religion and sexuality of the customer to enhance their quality of life and independence.

• Ensure all necessary records are accurate and up to date.

• Prompt, administer, enable and monitor customers in taking prescribed medication as recorded in care & support plans, recording as appropriate.

Prompt and assist with the ordering and safe storage of medication.

Personal Competencies:

• Work collaboratively with colleagues in other teams to improve service effectiveness and deliver a positive customer experience.

• Support, coach and supervise Care and Support Workers and apprentices as appropriate.

• Contribute to and work as part of a team, including providing cover for absent colleagues.

• Encourage and enable customers to be involved in shaping the service and its offering and their own care and support provision and participate in customer consultation in line with organisational strategy.

• Proactively deal with enquiries from family members, social workers and health professionals.

Skills / Experience / Knowledge:

• Experience of providing care and support to vulnerable people (voluntary experience also qualifies)

• Understanding of the needs of vulnerable people

• Knowledge of health & safety issues relating to care and support of vulnerable people

• Availability for working unsocial hours, weekends and public holidays on a rota basis

• On-call service and sleep ins where appropriate

• Ability to work using own initiative and as a member of a team

• Ability to undertake moving and handling tasks

• Level 3 Diploma in Health and Social Care related subject area or equivalent, or a willingness to undertake Diploma training

• Knowledge and understanding of relevant legislation

• Knowledge of the welfare benefits system

• Understanding of the principals of outcome focused support planning

• Experience of working with people with complex needs and experience in supporting behaviours that challenge the service.

• Experience of providing support in a housing context

The role is paying £9.20 p/h with the following shift patterns on a rotary basis including weekends:

- 8am-8pm

- 9am-8pm

- 8am-2pm

- 2pm-8pm

- 2pm-Sleep in to 9am