Senior Customer Complaints Executive (Must have financial Services) 12 months

Katie Bard
£25,000 - £29,999
23 Sep 2020
28 Sep 2020
Contract Type
Part Time
My client based in Stratford upon Avon are looking to recruit a Senior Customer Complaints Specialist. The core of this role will be to manage the identification, investigation and root cause analysis of complaints online with company, industry practice and regulatory standards. This role will be a temporary role for around 12 months. This role is paying £28k to £30k.

The role will be to review, assess and log and act on customer complaints received by various financial services arms of the business. The role will also be then to manage the investigation of complaints to conclusion ensuring compliance with regulatory standards working towards outcomes and where required redress. This will incorporate complaint decisions referred by the financial ombudsman and the Pensions Advisory service.

In addition, the role will be to identify and monitor root cause, trends and impacts of complaints recommending remedial actions to correct process, improve systems, mitigate risk and enhance the customer experience. You will support and advise line managers and ensure all communications are in line with Financial Ombudsman decisions.

Applicants must have Senior Customer Complaints experience within the Financial Services Sector. A strong understanding of FSA regulations is key and experience of the processes related to Financial Ombudsman and general Complaint Management Companies.

Katie Bard is acting as an agency and is an equal opportunities employer

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