Neighbourhood Officer

Up to £10,000
24 Sep 2020
28 Sep 2020
Contract Type
Part Time
Role Purpose

To deliver comprehensive, proactive and pragmatic Housing and Neighbourhood Management Services to customers. To be accessible to customers and colleagues in delivering the service and adaptable where required to react to challenging situations. An operational front-line team member with a regular presence on the estates and an emphasis on recognising and responding to health and safety concerns. To lead members of the Neighbourhood Team to deliver the landlord strategy and the comprehensive service to customers as mentioned above.

Key Accountabilities
  • Enforce and support the landlord’s strategy of a safety first and rent first culture
  • Increase customer satisfaction with the neighbourhood in which they live
  • Deliver easily accessible, good and safe landlord services
  • Audit and review estate inspections, mutual exchanges, gas compliance
  • Lead a team of Neighbourhood Officers and Neighbourhood Assistants using a coaching style of leadership to get the best from the team
  • Develop and nurture relationships with external and partner agencies, stakeholders and statutory bodies
  • Investigate and respond to complaints relating to service failures
  • Advise on housing/tenancy operational issues in project delivery
  • Using a risk-based approach to programme and complete Neighbourhood Inspections. Accountability for identifying and reporting risks through appropriate channels to ensure a resolution.
  • Tenancy management through support and enforcement with an emphasis on collaborative multi-agency working.
  • Working within a multi-agency virtual teams, with an emphasis on transparency and open, honest communication
  • Dealing quickly and decisively with all forms of tenancy breaches, working with customers to address the matter, agreeing action plans and where required taking legal action to enforce the tenancy.
  • Proactively highlighting and investigating cases of tenancy fraud, to ensure our properties are being occupied by the right customers. Acting to address any issues promptly.
  • Identify and report safeguarding concerns
  • Recruit new talent into the business and develop that talent for the needs of the team and the organisation