Head of Propositions and Technical

19 Oct 2020
21 Oct 2020
Contract Type
Full Time
Aviva Financial Advice (AFA) is undergoing an exciting, large transformation. We’ve recognised the demand for financial advice is growing, our customers need more support in making important long-term financial decisions yet many of them are not accessing the help they need. Our vision is to support our customers in achieving the best possible outcome for themselves and their families. We’re strengthening our offering to reflect this, which will build the business up to be a market leader in the provision of ‘at retirement’ whole-of-wealth advice for the mass affluent market.

As part of our evolution, we now have a pivotal opportunity for a Head of Proposition & Technical to join us â€" someone experienced, customer-focused who can join the team and waste no time to help drive our ambitious plans. If this sounds like you, we’d love to hear from you.

The role’s focus is to provide strategic direction for the development of the AFA proposition and delivery of the excellent effective and efficient processes, guidance, tooling and customer journeys within the regulatory framework.

This is a key leadership role that sits in AFA, within Workplace in UKL Savings & Retirement. This person will manage a team of highly experienced & qualified SMEs. They will ensure AFA maintains a picture of the external market and continuously innovates to drive the future strategy of the business.

The role’s duties & responsibilities:
  • Look externally into the market for opportunities for AFA to be “ahead of the crowd” for proposition development
  • Define & design the strategic roadmap, supporting our ambitious growth plans for AFA
  • Implement AFA’s propositional strategy and change programme â€" including our digitisation agenda, ensuring AFA remains commercially competitive and compelling
  • Lead and manage a delivery team â€" Journey leads, Proposition leads, Technical Specialists, Paraplanning
  • Manage the BAU AFA proposition, ensuring tooling, processes, guidance and customer journeys are fit for purpose
  • Continuously optimise AFA’s live proposition, leading all aspects of improvements to deliver efficiencies and interpreting new regulation for mandatory change
  • Act as a senior member of AFA management team - deputising for the Managing Director, working collaboratively with peers and SLT to deliver the change required

Skills & experiences required:
  • High-level experience as a Propositions and Technical Manager with a strong track record of delivery
  • Leadership of a technical SME team with excellent product, propositional development experience, and strong understanding of the regulatory environment and competitor awareness
  • Deep industry knowledge and awareness of external market developments
  • Leading proposition
  • Evidence of leading agile change initiatives and project-based activity against a medium to long term time horizon
  • Experience working collaboratively across functions, in order to deliver results within a business risk appetite with problem-solving skills

What will you get for this role?
  • A competitive salary up depending on location, skills, experience and qualifications
  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too. We always ‘Care More’. It’s our thing. We’re all about our people â€" that’s you â€" so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Just send us an email once you’ve applied stating that you have a disclosed disability, and we’ll make sure we interview you.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.

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