Regulatory Lead

£30,000 - £39,999
19 Oct 2020
21 Oct 2020
Contract Type
Full Time
As we recognise demand for financial advice growing â€" our customers need more support than ever before in making long-term financial decisions â€" Aviva Financial Advice (AFA) is undergoing an exciting transformation. Our vision is to support customers in achieving the best possible outcome for themselves and their families. We’re strengthening our offering to reflect this, which will craft the business up to be a market leader in the provision of ‘at retirement’ whole-of-wealth advice for the mass affluent market.

As part of our evolution, we’re looking for a Regulatory Lead which will be pivotal to the success of the business going forward. We’re looking for an experienced, high-impact, customer-focused specialist who can join the team and waste no time to help drive our ambitious plans.

This new and autonomous oversight role will be tasked with helping us strike the balance between risk, regulation, being modern and being innovative â€" a senior position someone can really mould around themselves. This person will be the lead consultant on process, guidance and customer journey across many parts of AFA and Aviva UK and report directly in to the AFA MD.

The role’s duties & responsibilities:
  • Interpreting and developing our suitability of advice and sales guidelines through use of MI and in collaboration with multiple teams, ensuring our guidelines are fit for purpose and striking the right balance between risk management and good customer outcomes and experience
  • Significantly influencing in risk and governance forums, including T&C, advice improvement and conduct risk areas
  • Reviewing conduct risk MI to understand trends and mitigate issues, ensuring FCA responses are provided and accurate
  • Keeping up to date with FCA and industry/regulation changes to formulate a view and understand impacts upon AFA, making a case for mandatory change where necessary
  • Improving advice quality metrics and producing the right customer outcomes across the AFA business
  • Carrying out competitor analysis/benchmarking â€" finding opportunities to adapt our AFA proposition and journey to be competitive

Skills & experiences required:
  • Commanding knowledge and understanding of the regulatory environment and experience translating that into effective guidance, strategy and process
  • Be an expert in DB, Wealth and ER advice
  • Natural interest in what the market and our competitors to focus on having the right products and services to support our strategy combined with outstanding customer experience
  • Qualifications/Diplomas in DB, ER, Level 4

What will you get for this role?
  • A salary up to £60,000 depending on location, skills, experience and qualifications
  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too. We always ‘Care More’. It’s our thing. We’re all about our people â€" that’s you â€" so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Just send us an email once you’ve applied stating that you have a disclosed disability, and we’ll make sure we interview you.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.