Neighbourhood Response Officer - South

17 Oct 2020
20 Oct 2020
Contract Type
Part Time
We are currently recruiting on behalf of a well-established housing provider in Leatherhead for a Neighbourhood Response Officer. This will be on a contracting basis until end of December 2020.

You will ensure that the housing providers neighbourhoods are places that residents want to live. You’ll do this by understanding local needs and working collaboratively with other teams, residents groups and external partners, ensuring estates are clean, safe and well maintained, and improvements are identified, planned and delivered.

Key responsibilities
  • Develop and deliver neighbourhood plans and local offers.
  • Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
  • Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
  • Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
  • Liaise with other departments on neighbourhood improvements and services
  • Visit customers in breach of their tenancy or lease agreement where tasked to do so
  • Visit customers who may require additional support and assess whether they require on going tenancy sustainment.
  • Conduct viewings and sign ups or tenancy assignments.
  • Conduct evictions and attend stay hearings.
  • Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.

Other Requirements
  • Willing to respond at short notice in the event of a major incident.
  • A clear commitment to equality and diversity principles and practices in service provision and employment.
  • Full driving licence with use of own vehicle
  • Able to work early evenings and occasional weekends if required
  • Requires enhanced DBS within the last 12 months or be on the updater service.