Customer Service coordinator

Recruiter
Huntress
Location
Leeds
Posted
16 Oct 2020
Closes
18 Oct 2020
Ref
1767048751
Category
Retail and Sales
Contract Type
Permanent
Hours
Part Time
We are recruiting for a large national company in south Leeds - if you are an excellent Administrator with Customer Service skills please apply today.

Starting ASAP and could lead to a permanent role.

Monday to Friday 09.30-18.00 training will be office based then it will be working from home.

Reporting to the Van Collection Team Leader. The purpose of the role is to ensure that all collection requests are booked using the most cost effective route to market whilst still providing an excellent service and constantly looking for cost saving. You will need to use your own initiative and show problem solving skills when coordinating van based solutions using 3rdparty suppliers and our internal van network. You will utilise your excellent organisational skills to create and implement solutions and also report on the efficiency of the service via meaningful KPI's and SLA's. You will be the first point of contact for the 3rdparty supplier, the depot network and deal with incoming issues via Sales / Customer Services Team.

RESPONSIBILITIES
  • Provide the costs of the collection to the field and Internal Sales Team via an internal costing tool
  • Plan effective routes
  • Communicate and manage 3rdParty Carriers / Depots to arrange new collections plus any additional / ad hoc collections
  • Communicating with Field and Internal Sales Teams confirming bookings
  • Dealing with enquiries / escalations from the wider business
  • Checking weekly invoices and challenge any discrepancies
  • Ensuring all customers / escalations / claims are logged and up to date
  • Working effectively with the depots to ensure that drivers are working towards schedule and meeting targets
  • Provide feedback to Internal Sales Teams with any package / collection issues
  • Assist Van Collection Team Leader to produce meaningful KPI's and weekly reporting
  • Regularly review current collections for any cost savings
  • Respond to all incidents in a timely manner
  • Taking a dealing with calls from Clients / Customers for queries with suppliers

Please note this role is to work in a Covid safe environment for training.

Click apply to send your CV for immediate interviews.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.