Helpline Agent

Page Personnel Secretarial & Business Support
£20,000 - £24,999
16 Oct 2020
20 Oct 2020
Retail and Sales
Contract Type
Part Time
Page Personnel are partnering with a large contact centre who are experiencing high demand due to covid-19, we are looking for talented and experienced contact centre agents to build relationships with their clients and support with a wide range of enquires.

This role requires as least 6 months recent experience in a telephone based call centre

Client Details

This business are a national business who have expanded massively over the past 5 years and have a modern and diverse work environment, this company are not your typical contact centre, they do not work on quantity, its all about the quality and the customer experience.


Key responsibilities for this call centre agent will be;

*Supporting vulnerable customers with urgent assistance and support

*Delivering excellent customer service on every call received

*Scheduling visits, repairs or sending paperwork

*Advising on a wide range of solutions to find the best action for each client

*General administration and information sharing within the teams


The desired candidate for this role must match the following criteria;

*Excellent customer service - 6 months within a contact centre (recent)

*Experience working in a contact centre based role and keen to develop their skills in a new business

*calm under pressure and able to act efficiently in any potentially urgent situations

*Confident, helpful and personable character

*Have a natural ability to build relationships over the phone

-Please note only candidates with experience working in a contact centre will be considered for this role-

Job Offer

This role is offering;

*4 Weeks initial training will be provided and regular ongoing training

*Options for internal moves (down the line options will be open to move into Finance, Marketing, Sales, Management, Operational, Resource planning, HR, Training & Development and all other departments)

*Working patterns available are 7am start, 2pm start or overnight shifts. Your shifts will be fixed you have clear visibility on working pattern. - All shifts will include weekends, 1 day or both.

*Starting salary = £24000 with a 10% uplift for overnight workers

*Free car parking

*Full training

*Weekly pay

*Excellent location very easy to access from Liverpool, Southport, Formby, Wirral, Birkinhead and all surrounding areas

Due to the high volume of applications please apply to this advert to receive a call back from one of our recruiters if you have been shortlisted.