Customer Service Advisor

Recruiter
Connect Recruitment Consultants Ltd.
Location
Slough
Posted
16 Oct 2020
Closes
19 Oct 2020
Ref
1767047654
Category
Accounting
Contract Type
Permanent
Hours
Part Time
Responsibility for ensuring that the quality of the associated documentation that accompanies the supplier invoice is sufficient to enable pay out and activation of the agreement. The key to this role is to ensure that agreements are paid out correctly the first time.
  • Review and validate supporting documentation
  • Pay out and activate agreements
  • Answers inbound customer and Account Manager enquiry calls in accordance with average speed of answer targets
  • Ensures Team Leader is aware of potential issues associated with agreement backlog
  • Review SLA adherence and performance reports (in conjunction with Team Leader)
  • Such other duties as management may from time to time reasonably require.
  • Own all customer issues through to resolution
  • Work effectively with colleagues in support functions around the business to maximise customer satisfaction
COMPETENCY/BEHAVIOURAL PROFILE (Person Specification):
  • Diligent
  • Customer focused
  • Good attention to detail
  • Assertive
  • Tenacious
  • Establishes appropriate degree of empathy
  • Communicates with different audience types to reach mutual goals
  • Maintains professionalism in all aspects of communication
  • Self-driven, internally motivated
  • Puts team and organisations goals above individual goals
  • Welcomes and participates in change
  • Able to interact with team members and thrive in a team environment
    • Able to interact with the Team Leader, accept feedback and change behaviour based on feedback
    • Able to manage customer/dealer expectations
    • Demonstrates sense of urgency in terms of meeting service and productivity targets
    • Adaptive; can adjust to rapidly changing business environment
    • Independent and able to work with minimal daily supervision
KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:
  • Minimum of A levels or equivalent
  • Experience in the automotive or consumer finance industry essential
  • 3 years’ experience in a similar position preferred
IT SKILLS PROFILE:
  • Excel and Word to Intermediate level
  • Workflow management

We will respond to your application within 7 days for this vacancy. If you have not received a reply in this time, we will keep your CV on file and contact you when a suitable vacancy arises.
A fundamental part of our service is that you will be required to provide evidence of your right to work in the UK documents.