Customer Service Administrator

Recruiter
Impact Recruitment Ltd
Location
Rushden
Salary
Up to £10,000
Posted
16 Oct 2020
Closes
19 Oct 2020
Ref
1765703665
Contract Type
Permanent
Hours
Part Time
Customer Service Administrator

3 months Temporary Role- Working from home with occasional travel to the offices.

Rushden

Immediate start

40 hours per week

£9.40 per hour

Monday- Friday

Are you passionate about providing excellent customer service and administration support ?

Do you have excellent accuracy and attention to detail?

If YES, We'd LOVE to hear from you today!

Our client based in Rushden are looking for a Customer Service Administrator to join them on a temporary basis, working closely with the Customer Service Support team, to manage and maintain SLA's throughout peak.

Key responsibilities for the Customer Service Administrator will include:
  • Answering incoming calls from customers and deal with customer service queries
  • Deal with incoming emails and respond in a timely manner
  • Booking and tracking carrier collections/deliveries via telephone, meeting agreed timescales with customers.
  • Generating excel reports on a daily and weekly basis, while spotting and reporting current trends to the customer service specialist
  • Deal with courier claims and return issues

In order to be successful in the role of a Customer Service Administrator you must have:
  • Previous customer service and administration experience
  • Good verbal and written communication
  • Excellent organisational abilities and time management skills
  • Ability to manage own workload and have good attention to detail
  • Competent user of MS Office products, particularly Word, Outlook and Advanced Excel.
  • Customer focused, adaptable, confident and reliable.

Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

All responses will be managed in line with the new GDPR regulations.