Pension Wise Lead

Recruiter
CITIZENS ADVICE CENTRAL & EAST NORTHAMPTONSHIRE
Location
Northampton
Salary
£10,000 - £14,999
Posted
24 Oct 2020
Closes
27 Oct 2020
Ref
1781222149
Contract Type
Permanent
Hours
Part Time
An exciting opportunity for an experienced supervisor to join the Pension Wise team at Central and East Northamptonshire Citizens Advice (CENCA), overseeing the delivery of specialist quality services.

Pension Wise Lead

£29,500 (pro rata based on 37 hpw)

Part time, 24 hours per week

Fixed term contract to 31st March 2022

Responsible to Head of Projects

Northampton

About the role

CENCA have engaged with Diss & Thetford Citizens Advice as a Pension Wise delivery partner. As Pension Wise Lead, you will work closely with our delivery partner to ensure that reporting and financial requirements are met and operation and service delivery is coordinated across the Delivery Centre.

Reporting to the Head of Projects, you will be responsible for providing and promoting optimum service to our consumers as well as ensuring funder’s targets are met and quality levels are maintained.

About you

As the ideal candidate, you will have:
  • Proven ability to research, analyse and interpret complex information, produce and present clear reports verbally and in writing
  • Ability to use IT systems and packages, and resources in the provision of advice, record keeping and document production
  • Ability to monitor and maintain standards for advice provision and quality assurance
  • Understanding of the issues affecting society and their implications for the client and service provision
  • Ability to understand statistics and check accuracy of calculations

About us

CENCA has a vision for a fair society for all, with lives well lived. A key aspect of this is for people to be able to improve their lives because they know and understand their rights and responsibilities. We deliver Citizens Advice services to over 8,000 people a year in Northants, via 10 projects and services and we are on target to deliver £6million of income gains for our clients in 2020/2021.

At CENCA, we expect our staff to stand up for equalities, communicate for impact and strive to make a personal difference.

Benefits
  • 25 day’s annual leave (plus bank holidays)
  • 5% Employers Contributory Pension Scheme
  • Enhanced sickness benefit after one-years’ service
  • Flexible working hours to the requirement of the role
  • Comprehensive training and Ongoing Development
  • Free parking for agreed roles

How to apply

If you are interested in this opportunity and would like to find out more, please visit our website via the Apply button, where you can download a job and application pack.

Please note, CVs will not be accepted.

To arrange an informal telephone discussion about the role, please contact: Carole Cooper - PA to Chief Officer at carole.cooper@cencab.org.uk

Closing date: Monday 9th November 2020

Shortlisting: Weds 11th November 2020

Online interviews are expected to take place week commencing Monday 16th November 2020.