Fraud Administrator

Recruiter
CPI SELECTION
Location
Amersham
Salary
Up to £10,000
Posted
31 Oct 2020
Closes
04 Nov 2020
Ref
1785239290
Contract Type
Permanent
Hours
Part Time
Job Title: Customer Service Fraud Administrator

Salary: £9.00 Per hour

Shift times: 7am-1pm and 3pm- 9pm - Monday - Friday with 2 Saturdays a month with a day off in the week

Flexibity to work more hours and get paid when the department gets busier is required.

Location: Amersham, Buckinghamshire (near High Wycombe)

Immediate Start - Immediate Start - Immediate Start - Immediate Start

JobPurpose

Working within our busy Customer Service Call Centre, you will be analysing orders to determine their fraud risk. During peak this can be as many as 100 transactions per full working day. You will be using a number of systems to either accept or reject the order based on pre-determined criteria.

You will need to be analytical and accurate. Some customer contact via phone will be required so articulate and polite.

Responsibilities
  • Assess the risk of an order based on criteria in our fraud management system
  • Report any trends in behaviour of customers placing multiple orders
  • Protect genuine sales by following correct process for investigation
  • Keeping accurate records of the checks completed within our CRM system

Mission & Values
  • Demonstrates the Company's values in behaviour.
  • Works toward the company mission.

Skills & Experience
  • Must be analytical and decisive
  • Great communication skills with a natural ability to ask the relevant questions to establish if an order is genuine
  • Able to balance the risks of fraud to the risk of adversely affecting the customer journey
  • Able to work to deadlines and prioritise workload
  • Experience in fraud management techniques in the finance sector would be beneficial

  • Competencies
  • Enthusiasm: Can demonstrate enthusiasm in their work, in the brand, and in the product ranges. Can embrace our mission and vision. Understands the importance of a fun, and has a positive ‘can-do’ attitude.
  • Flexibility. Prepared to work in a changing environment and understands the need to offer flexibility at times of pressure
  • Accurate: Excellent administration skills, quality driven and attentive to detail
  • Articulate: Able to communicate clearly and in a professional manner in order to achieve results and support colleagues and clients.
  • Self Motivated: Self driven and able to work effectively without supervision
  • Teamwork and collaboration. A good team player who understands the need to work together and support other colleagues.