Admin Assistant

Recruiter
Pertemps Scotland
Location
Dundee
Salary
Up to £10,000
Posted
28 Oct 2020
Closes
30 Oct 2020
Ref
1787395064
Contract Type
Permanent
Hours
Part Time
Admin Assistant x 2
Temporary until end Jan 2021
£10.43ph


Our Public Sector client has an immediate requirement for 2 x Admin Assistants to join their team on an immediate basis.
Our client is located in Argyll, however in line with current Government guidance the role will be home based so applicants can be based anywhere in Scotland.
Due to the nature of this role, applicants must have a Basic Disclosure issued within the last 12 months in order to be considered for this position. Applicants must be also be able to start this assignment from Monday 2nd November.

Main Responsibilities/Duties:
  • To respond to email enquiries from the general public in a confident, polite and helpful manner providing advice on whether they have reached the correct organisation. If not, direct enquirers to the correct organisation and, if possible, provide the name of the organisation or telephone number.
  • Process the email messages by considering and investigating further as necessary to determine which area is responsible for the relevant subject matter and forwarding them on accordingly.
  • Investigate those emails which are not for the area to deal with so that the relevant organisation can be identified and the email forwarded for consideration, and inform the customer of the transfer.
  • Participate and play an active role in providing assistance in maintaining and keeping up to date the tools and bank of knowledge which is used by all customer service staff.
  • Keep up to date with developments and practices and feedback information to line management on trends and issues which can be fed into improving the performance of the Unit.
  • Work in a team focussed way to ensure that knowledge is shared amongst colleagues.
  • Maintenance of staff directory, including updating functions and team information as notified.
Skills/Experience:
  • Strong communication skills
  • Strong MS Office package experience
  • Strong organisational skills
  • Excellent Telephone manner
  • Basic Disclosure issues within last 12 months
  • Ability to work from home on own initiative
  • Experience updating spreadsheets and data entry

To be considered for this role please apply online now.