Housing Income Officer (Arrears)

Recruiter
Networx
Location
Liverpool
Salary
£25,000 - £29,999
Posted
18 Nov 2020
Closes
23 Nov 2020
Ref
1819362746
Category
Accounting
Contract Type
Permanent
Hours
Part Time
Housing Income Officer (Arrears)

Liverpool

12 month FTC

£25,625 per annum

Our client is currently seeking a Housing Income Officer to join their team on a 12-month fixed-term contract to deliver a high-quality Income Management Service to their customers.

Role Responsibilities:
  • Ensure that the organisation maximises its income and play a major role in ensuring the team achieves its income targets.
  • Ensure the Team provides a professional, high quality, income management service by assisting customers to maximise their income, whilst taking prompt action when there is non-payment to minimise debt to protect income streams.
  • Collect former tenant arrears and sundry debts to maximise income to meet key performance targets.
  • Initiate arrears recovery action in compliance with Torus Policy and procedures and relevant legislation.
  • Negotiate and monitor repayment agreements, offer settlements where appropriate, and carry out necessary recovery action to maximise income and miminse debt.
  • Refer cases to a Debt Collecting Agency (DCA) in compliance with Torus Policy and procedure.
  • Prepare invoice and payment processing for (DCA).
  • Use internal reports to check for rent accounts adjustments before commencing arrears recovery.

Essential Requirements:
  • Experience of using a wide range of relevant IT packages
  • Excellent communication skill, written oral and interpersonal skills
  • Experience of income management and enforcement
  • Experience of working to performance targets
  • Knowledge and understanding of legal frameworks relating to tenancy arrears recovery
  • Knowledge of welfare reform and welfare benefits
  • Ability to work on own initiative, prioritising work to meet deadlines