Student Support Officer

Recruiter
GEM Premium People Ltd
Location
Durham
Salary
Up to £10,000
Posted
18 Nov 2020
Closes
23 Nov 2020
Ref
1831210222
Contract Type
Permanent
Hours
Part Time
Durham University is one of the world's top universities with strengths across the Arts and Humanities, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.

The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.

Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.

They are currently recruiting for a Student Support Officer to join their team to provide an excellent stakeholder experience for their diverse and supportive community.

This is a temporary role until 1st March 2021 working 35 hours per week Monday to Friday.

Overall department purpose:
  • Provide excellent student support services, development and extra-curricular activities.
  • Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
  • Respond to stakeholders at the point of service delivery, either in situ or remotely.
  • Facilitate the development of excellent colleague and academic engagement.
  • Provide a stakeholder focussed service designed to increase widening participation and diversity.
  • Promote the Durham reputation by establishing and broadening national and international community links to enhance the cultural and economic viability of the City and region.
  • Enhance the Durham wider student experience by developing extra-curricular activities.
  • Contribute to and enhance active, inclusive and supportive communities of stakeholders.
  • Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high- quality delivery of service.
  • Engage with suppliers, consultants and specialist professionals to deliver programmes and activities to enhance the stakeholder experience.
  • Engage and encourage outreach and participation with external professionals, schools, alumni and donors.
  • Engage and network with both internal and external stakeholders to facilitate knowledge exchange and impact through local, national and international communities.

Core responsibilities of the role with include:
  • Supervisory responsibilities for services, resources and people.
  • Provide induction and ongoing development support and training to team members.
  • Contribute to the ADR process, assisting with the identification of development needs where appropriate.
  • Plan and organise own workload, and allocate and monitor work activities for others.
  • Act as first point of contact for HR issues when supervising a team.
  • Responsible for organising and overseeing all day to day aspects of defined area of operational service delivery.
  • Reactive and proactive service provision with others to deliver an excellent stakeholder experience.
  • Relationship building, network participation internally and externally to build and update knowledge and skills.
  • Implement and monitor protocols, procedures, processes and regulations.
  • Monitor and report incidents.
  • Implement and monitor recognised procedures to ensure compliance and meet University values of inclusion, diversity and participation.
  • Contribute to business meetings, working groups and committees to help shape service delivery and stakeholder expectations.
  • Responsible for keeping financial and budget records and reconciling consumable expenditure queries.
  • Involved in the purchase and return of goods and services.

Role responsibilities:
  • Manage frontline stakeholder services in a variety of different buildings and environments and outlets across the University.
  • Act as a recognised point of contact between the University and key internal and external stakeholders, including donors and employers.
  • Gather, record and analyse customer feedback from all service users.
  • Identify potential service improvements, make recommendations.
  • Train team members to develop skills to achieve excellence in the student/customer service experience.
  • Develop, plan and deliver events and activities for students, staff and visitors.
  • Responsible for curating the set-up, order, display and information pertinent to the service area and / or activity.
  • Work with other functional areas and families across the University to ensure the most diverse and accessible promotion of services, events and activities.
  • Coordinate and supervise team members with the delivery of service events and activities.
  • Ensure the safety and security of service and public areas, responding to incidents and providing reports.

If you would be interested in being considered, please send through your CV asap.