Customer Service Officer

Expiring today

Recruiter
Morgan Hunt UK Limited
Location
Little London
Salary
Up to £10,000
Posted
20 Nov 2020
Closes
23 Nov 2020
Ref
1834371590
Contract Type
Permanent
Hours
Part Time
Customer Service Officer - Housing (Temporary)

Location : West London

Hours: 9am to 5pm

Pay: £14ph Ltd

Contract: Minimum 3 months with possible extensions

Essential experience: Must have housing Contact Centre experience.

Morgan Hunt are working with a leading Housing organisation based in West London who are currently recruiting for a Customer Service Officer

Responsibilities
  • Working within a high-volume Contact Centre
  • Be the first point of contact for all Housing Management enquiries via the call centre
  • Provide frontline customer service for income and tenancy related issues, environmental services, ASB repairs and maintenance
  • Respond to all enquiries from tenants politely, efficiently and accurately
  • Update resident's details onto in house systems
  • Maintain KPI

Candidate Specification:
  • Experience working within Housing
  • Immediately available to start
  • Previous experience working within a Housing Contact Centre/ Call Centre
  • Previous experience of providing excellent customer servic
  • Effective communication skills, both verbal and written
  • Ability to manage a high workload effectively

Key Skills
  • Team player
  • Ability to work well under pressure
  • Ability to identify residents needs
  • Excellent customer service skills
  • Excellent telephone manner

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.