Travel Claims Handler

Recruiter
Gallagher Bassett International Ltd
Location
Leeds
Posted
23 Nov 2020
Closes
23 Dec 2020
Ref
1834371723
Category
Accounting
Contract Type
Permanent
Hours
Part Time
As the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management services on behalf of our clients within the Commercial and Local Authority Sectors.

We have a number of departments within Gallagher Bassett, enabling you to progress your career in whichever direction you desire.

At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.

By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

Based in our Leeds office, the purpose of this role is to investigate travel insurance claims to determine the extent of liability on behalf on the client.

Primary Responsibilities:
  • Make liability enquiries, in accordance with Adjuster’s Manual, using most appropriate method (phone, correspondence, field visit).
  • Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with GB realistic reserving philosophy.
  • Clearly explain decisions on liability, negotiating settlement within authority level where appropriate.
  • Respond to all written and phone enquiries clearly, courteously and promptly.
  • Review claims regularly using diary system to ensure accurate reserves and timely closure.
  • Develop relationships with clients by providing a friendly, efficient service.
  • Liaise with and control own solicitors to ensure cases not abandoned to them.
  • Assist in general office administration (eg post, printing, order supplies, maintaining equipment) to ensure smooth running of office.
  • Comply with all GB and office procedures.
  • Actively participate in GB training programme.

Essential Skills:
  • Previous experience within a Claims Management role
  • Strong Communication Skills
  • Verbal & Written Demonstrates the ability to communicate in a complete, concise and logical manner on adjuster level files
  • Presentation Skills Demonstrates ability to prepare and present adjuster level claims while showing confidence and poise.
  • Ability to build relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and Service Instructions.
  • Technical Knowledge
  • CII Certificate in Insurance desired

What can Gallagher Bassett offer you:
  • Fully funded Qualifications, and Learning and Development Courses
  • 25 Days Annual Leave, Plus Bank Holidays
  • Pension Package
  • Subsidised Gym Membership
  • Life Assurance
  • Group Income Protection
  • Season Ticket Loans
  • Gallagher Benefits Choice Portal
  • Employee Stock Purchase Plan

Do you feel you meet the criteria for the position of Travel Claims Handler? If so, we encourage you to apply today.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Should you be successful, you will be subject to a variety of checks including: a basic DBS disclosure and references.

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