Housing Grants Assistant

Recruiter
REED
Location
Dereham
Salary
Up to £10,000
Posted
24 Nov 2020
Closes
28 Nov 2020
Ref
1834745041
Contract Type
Permanent
Hours
Part Time
A excellent opportunity has been made available for an Grants Assistant, this is a urgent requirement by my client, so if you feel this is the perfect opportunity for you please do get in touch straight away. This role is initially until February 2021 however could be extended for the right candidate.

Duties:

To be the first point of contact for clients, giving basic advice to callers regarding grant eligibility & process, information about what services are available from the Council and updating clients on the progress of their case.

Ensure all clients enquiries are registered on the ICT systems including any updates and associated information. Maintain, input and update records, spreadsheets and databases ensuring a high degree of accuracy.

Provide advice and guidance on council policy and procedure. Monitor and respond to enquiries made through generic mailboxes. Where necessary, clearly signpost complex enquiries to the relevant officer, so customers receive seamless information and service.

Sort incoming post according to agreed processes and service levels. Scanning and indexing correspondence and documents.

Raise purchase orders, receipting goods, coding invoices and appropriate use of service contracts in line with corporate financial guidelines

Arrange meetings and take notes at meetings, monitor and distribute them, including meetings of a sensitive and complex nature.

Book appointments and schedule events for the service as required. This will include booking appointments with customers

Support the Technical Officer and Caseworker to administer the processes associated with progressing a Disabled Facilities Grant and completed works â€" this would include chasing start work dates, CDM documents, invoices, completion certificates and other associated administrative processes.

Produce monthly performance reports from the customer database as requested.

Support the service to update and maintain social media and web pages including responding to correspondence using this media. Proof-reading leaflets and intranet content, posters and other documents. To produce and distribute mail-outs for projects as required.

Order stationery and low value items following standard office procedures and use of agreed corporate contracts. Maintaining and ordering supplies for printers/copiers/scanners, reporting faults, distributing and replacing consumables as required.

Carry out any other duties as required by your line manager from time to time in accordance with the grading of the post.

Ensure compliance to all policies, procedures, standard operating practices, with recommendations for action and continuous improvement.

Benefits of being a Reed temporary employee:

• Weekly Pay

•? Holiday Pay â€"? 28 days per annum

•? Guaranteed offers of work

•? Reed Rewards

•? Life Assurance

•? Pension

•? Training & Development

•? Reed Discount Club

•? Eye Test & Spectacle Vouchers

•? Reimbursed Police Checks

•? E-Account for timesheets, payslips etc.

•? Professional Temping Agreement

•? First and Secondary points of contact

If you are interested in this wonderful opportunity, then please apply now or send your CV to or or call

Please note due to the high number of applications we anticipate we will receive for this post, if you have not heard from us within 5 working days, then your application has been unsuccessful.