Brokerage Officer

Hays Specialist Recruitment Limited
Up to £10,000
25 Nov 2020
28 Nov 2020
Contract Type
Part Time
Brokerage Officer, Full time, temp to perm, remote working

  • To assist the Brokerage Manager in providing a central brokerage service for the Adult Social Services Unit, sourcing all commissioned care/placements ensuring effective management of the Adult Commissioning Budget.
  • Ensure the brokering of high quality services as required under BCP Council's obligations to promote the health and wellbeing of Bournemouth, Christchurch and Poole's community.
  • To develop consistent, responsive, productive relationships with providers, fieldwork staff and managers.
  • To support hospital teams with timely discharges across Poole, Bournemouth and Christchurch.

  • Broker services matching clients' assessed need with good quality services ensuring each placement is within the market provision and resources available.
  • Broker services for a wide range of adults including clients assessed as having a: Physical Disability, Dementia, Learning Difficulties and Mental Health issues with a range of services: home care, permanent residential care, respite care, temporary/emergency care, day centre care.
  • Broker placements/home care on behalf of Bournemouth and Poole Primary Care NHS Trust sourcing services within a 24 hour timescale, due to the nature of complex needs for end of life individuals.
  • Negotiate fees with independent residential and nursing home providers of care for individual placement/packages where the cost is above BCP Council published rates. These can be either long standing/historical placements as well as new placements.
  • Respond to and action all emergency requests ensuring safety, health and well-being to the individual is priority.
  • Ensure any potential complexities with each individual/carer are minimised or eliminated by sourcing the appropriate care to meet the individual client's needs.
  • Ensure specific clients needs (i.e. cultural/ religious /language) are met by the proposed provider of care.
  • Identify vacancies with quality and costs for both routine and emergency admissions of residential, respite, specialised day centre and individual home care packages of care. This will be on a local and regional/national basis.
  • Efficient management of care contracts as purchased via the Brokerage team maximising occupancy levels at all times. Ensuring cost effective use of the contracted budget.
  • Ensure day to day adherence with current policy on the quality of service in place with providers.
  • Ensuring responsibilities are met in adherence to BCP Council's Safeguarding policy.
  • Collate information concerning current vacancies and fee levels within residential/nursing homes.
  • Provide the Contracts Team with accurate costs as negotiated with the provider to initiate Letter of Agreements ensuring systems can be updated to ensure accurate payments are processed.
  • Identify gaps in service provision and gaps in current contracts to meet client needs.
  • To capture data, record, and share provider capacity, availability and activity through IT and manual systems as necessary in relations to all placements/packages sourced.
  • Provide Senior Management with accurate information/evidence to ensure informed decisions can be made when requesting extra funding where costs are above BCP Council's published rates.
  • Keep accurate records of work undertaken to assist the Brokerage Manager in collating statistical information, contributing to the Commissioning Teams future analysis of care provisions required.
  • Direct contact on a frequent basis with external registered managers of care homes, day centres and home care providers, independent and voluntary sector organisations.
  • To build and maintain partnership working on issues of quality, availability and development within the care market place.
  • Liaison with the relevant Local Authority and CQC when sourcing Out Of County placements/packages or non contracted providers - information gained to be passed to the Contracts Team to enable new contracts/variations to be initiated.
  • Liaise with the Contracts and Service improvement Teams' in the monitoring of care contracts, alerting them of good and poor practice; and any relevant information around issues of quality and contract compliance of all care providers in order to achieve Best Value outcomes in the commissioning of care.
  • Liaison with CQC on inspection reports, specific care homes/agencies and/or seek a variation to accept an individual who has specific needs.
  • Provide Care Managers/Social Workers with advice on market availability and signpost where appropriate.
  • To keep up to date with legislation changes that affects the brokering of care and implement as required.
  • Attendance of training as appropriate/necessary.
  • To undertake such other duties as maybe required from time to time commensurate with the level of post.
  • To comply with all decisions, policies and standing orders of the Council and any relevant statutory requirements, including Equality and Diversity legislation, the Health and Safety at Work Act and Data Protection Act.

We are looking for someone to be able to:
  • Work flexibly and be adaptable to change;
  • Be able to work under pressure and on their own initiative;
  • Have an excellent telephone manner and good communication skills; and
  • Have good negotiation skills

This is a temp to perm assignment for the right candidate.

£11.65 an hour, remote working for now. Equipment will be provided.

What you need to do now
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