Service Support Worker

Rise Recruitment Ltd
Up to £10,000
28 Nov 2020
04 Dec 2020
Contract Type
Part Time
Service Support Worker

This role is working for The British Red Cross, who help people in crisis, whoever and wherever they are. Within the UK, the British Red Cross operates through over 3000 staff and over 20,000 volunteers.

The Independent Living & Crisis Response service, supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.

This is a temporary contract to the end of the year with the chance of extension.

You must be over 21 with a full Manual Driving License, and a full, clean Enhanced DBS. A driving license must have been held for a minimum of 2 years.

Overall purpose of the role

The Independent Living Service Support Worker post will provide reactive, focused and flexible support to adults either following a hospital stay to enable early discharge when clinical needs have been met or to those living in the community to prevent hospital admission. The post will assist the Independent Living Service Coordinator by undertaking duties required to meet the service users’ needs in order to re-enable service users to remain in their own home and prevent hospital re-admission. Referrals may require the support worker to take the patient home from hospital to enable their discharge. The post-holder will respond to referrals from Clinicians and Community Health Professionals and will be required to have the ability to assess service users’ needs, complete and follow a support plan for the individual. The post-holder will be providing practical and emotional support in the service user’s own home and signposting to other services where appropriate to enable the individual to live independently in their own home.

Principal responsibilities
  • Service delivery
  • Provide assistance to a person returning from hospital or medical facility and those identified by local health professionals as being at risk of a further decline in health or without a support mechanism.
  • Take/accompany service user to attend hospital appointments or other activities as required in the care/support plan using own or British Red Cross vehicle.
  • To have the ability to provide on-going assessment of service users’ needs, to develop a support plan to meet these needs and provide appropriate support to achieve positive outcomes.
  • Recording and reporting of activities undertaken and highlighting any changes in a service user’s condition and ensure that appropriate actions are taken if a service user’s health deteriorates.
  • Liaising with health, housing and other professionals to ensure that the needs of the individual are consistently met.
  • To ensure as safe as possible a living environment for service users through carrying out risk assessments and providing information/advice whilst respecting their individual dignity, choice and rights.
  • To carry out follow-up welfare checks and visits as required and assist service users with their activities to re-enable their daily living skills for up to the maximum support period.
  • Carry out needs and risk assessments with service users, liaising with referrers as necessary.
  • Provide practical and emotional support such as; mobility aids loans, transport, companionship, assistance with shopping, helping access to groups and activities
  • Signpost to further support available; liaising with Community Connectors, external organisations, partners and voluntary and community sector colleagues
  • Link to other appropriate Red Cross services which help build resilience and independence such as volunteering, transport services, short-term wheelchair loans, first aid education, financial crisis and other national initiatives

Team member
  • Work with colleagues to ensure that health and safety legislation and risk assessments are understood and implemented and that staff and volunteer safety is secured
  • To undertake training as required and be prepared to travel within the area to attend any relevant meetings
  • To provide support as required to the overall British Red Cross crisis response function - e.g. support to ER colleagues during a serious flooding incident
  • Undertake any other relevant duties that may be required from time to time
  • Willingness to work flexibly around the needs of the service (evening and weekends).

Staff may not unreasonably refuse a request to undertake any task which is appropriate to their level for which they have the necessary skills and / or experience. Any resulting change to their objectives and priorities will be discussed and confirmed with their line manager.