Senior Business Support Officer

MTrec Recruitment and Training
Newcastle Upon Tyne
Up to £10,000
09 Jan 2021
14 Jan 2021
Contract Type
Part Time
The Company

MTrec is proudly representing our public sector client in their search to appoint a Senior Business Support Officer to start as soon as possible. This role includes working from home as well as in their offices based in Newcastle City Centre, this is to ensure your safety and that social distancing measures are met. This role is based on full time hours. It is essential that the candidate successful for this role meets the person specification required. This role may be dealing with sensitive distressing information to some, so it is essential for you to be a resilient and able to remain professional at all times.

Please ensure you have suitable lap-top or PC equipment at home, all other systems and log in details will be provided by the company.

The Role
  • To take part in identifying and embedding business process improvements.
  • To deal with enquiries, including technical queries about the service in line with our procedures and protocols.
  • To collate and prepare management information as needed.
  • To work with nominated officers responsible for maintenance, repairs and security of designated buildings, giving administrative support as needed.
  • To give confidential administrative and secretarial support including arranging and servicing meetings, preparing agendas and taking minutes as needed.
  • To give interactive support to the allocated service using digital, audio or copy typing.
  • To contribute to skills transfer activities by the demonstration of duties to support business continuity and to continually improve our service.
  • To develop and maintain positive joint working relationships with relevant internal and external stakeholders.
  • To give a professional and courteous reception service as needed.
  • To account for, reconcile and make sure of the security of petty cash, stock and cash equivalents in line with our Financial Regulations.
  • To promote and implement our equal opportunities policies in all aspects of employment and service delivery.

The Person
  • Knowledge and competent use of Microsoft Office applications with the ability to create, manipulate and update spreadsheets and databases and excellent keyboard skills
  • Good verbal and written communication skills.
  • Good organisation and time management skills.
  • Ability to work as part of a team and on own initiative.
  • Excellent Customer Service Skills, with the ability to resolve complex enquiries
  • Experience of dealing with sensitive and confidential information.
  • Understand the need to identify and embed new business processes.
  • Ability to support meetings including production of minutes and/or action points.
  • Communication skills
  • Approach to prioritising work to meet deadlines
  • Approach to Customer Service
  • Approach to working as part of a team
  • Live minute taking skills
  • Maintaining confidentiality
  • Approach to resolving complex enquiries
  • Understanding of the council’s Equality policy, applying this in the workplace and the effect on delivery of services to customers.

The Benefits
  • The role is only working Monday to Friday
  • Excellent working environment
  • Friendly team
  • Accessible by public transport