Administrator / Patient Care Advisor

Pier Recruitment
Up to £10,000
12 Jan 2021
20 Jan 2021
Contract Type
Part Time
Our client is looking for two candidates to work in the Memory Assessment Service. The service provides access to memory testing and diagnosis, and offers advice, care and support for people with dementia and their care givers.


The role is ensuring patients and their care givers receive the support that matters to them, to provide access to memory testing and diagnosis where appropriate, at the right time, and at the best cost.

The role will be responsible for administering all aspects of administrative service delivery, including the booking of patients, resolving patient queries, working with the clinical team and supporting delivery of services that exceed patient expectations.

You will work with patients' referrals to ensure bookings are made to the most clinically appropriate service in an accurate and timely manner. You will support the delivery of efficient clinical
services by ensuring that patients are proactively managed at all stages of their care.


*Use a range of systems, including SystmOne, to contact patients and book appointments and send confirmation letters
*Manage patients through care pathways and provide clinicians with all necessary clinical notes prior to specific clinics.
*Action any subsequent follow up notes (such as processing and writing clinic outcome letters, booking follow up appointments, telephone calls, diagnostic tests, patient letters, dealing with DNA's), ensuring that clinic capacity is used as efficiently as possible.
*Work with practice and triage GPs to ensure the appropriate clinic / service is identified for referrals using guidelines appropriate to each specialty and with reference to managerial and clinical advice.
*To be responsible for proactively scheduling and maintaining patients' clinics to include first appointments, follow ups and telephone appointments ensuring coordination of receipt of diagnostic tests with appointments to limit rescheduling.
*To arrange appointments for diagnostic tests
*Daily management of referrals received through generic email boxes, fax and post, planning administrative work around generation of referrals.
*Receive and record manual and electronic referrals using SystmOne
*Contact patients by telephone to book and process their appointments
*Assess and resolve patient queries concerning their referrals in a timely and professional manner.
*Ensure that any complaint or incident is investigated and escalated processes and protocols.
*Carry out other administrative function for the service, which could include writing reports, attending meetings, dealing with post, and answering patient and

This role requires you to be calm and empathetic. You will be dealing with stressful situations which will require you to listen to patients and follow procedures.

This role is a temporary to permanent role and as a 'key worker' you will be expected to work from the office. Full social distancing and COVID protection is in place.

We are looking for candidates to have a background within the NHS.
If this role sounds like something you would be interested in, please apply today.

We do not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

We act as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.