Outreach Worker

Corus Consultancy
Up to £10,000
12 Jan 2021
11 Feb 2021
Contract Type
Part Time
As an Outreach Worker you will be involved in making contact with people sleeping rough, assessing their needs (especially health)and delivering personalised case management. You will be supporting individuals to make the move away from the streets and support their health needs together with a nurse on the shifts with you.

37.5 h, Monday - Friday (weekends when needed), early shift starts at 6:00, the late shift ends at 22:00.

Duties and Responsibilities:

Undertake Outreach work on a rota basis including working early mornings, late nights and at weekends if required.

To assess the health needs of individual rough sleepers and to provide them with a variety of options of support services in liaison with other agencies and specialist workers.

To advocate, where appropriate, on behalf of rough sleepers with external agencies regarding their welfare rights, Primary Health Care needs and other issues affecting their Health and well being.

To take a pro-active role in promoting awareness of the Service and related issues within the community and businesses of the designated Area/Borough.

To maintain a caseload of clients. Offer clients assertive, consistent ongoing guidance & support until they are in a position to be able to move from the street into accommodation or reconnection services and/or other appropriate support services.

To make appropriate referrals in consultation with the staff team and Team Coordinator.

To take part in the evaluation and development of services within the Outreach Team.

To deal with user's complaints and to resolve conflicts between users sensitively and effectively.

To ensure that regular case reviews are carried out within agreed timescales and that support plans are implemented and consistently high quality case notes are recorded on CHAIN and other data base systems as required.

To carry out the required level of monitoring and tracking of clients and that the appropriate monitoring information is available to the relevant agencies. To ensure accurate and up to date files on all rough sleepers worked with are recorded on CHAIN and other Data base systems as required.

Ideal candidate should have:

Understanding of the issues faced by homeless or vulnerable people.
Experience of motivating complex client groups to engage with services and support.
Experience of assessing client health needs.