Welfare Support Team Leader

Up to £10,000
17 Jan 2021
19 Jan 2021
Contract Type
Part Time
Connect2Luton are working in partnership with Luton Borough Council to recruit a Welfare Support Team Leader.

The Welfare Support Team leader will lead and manage the delivery of integrated, multi-agency, early intervention support for financially vulnerable households in order to improve their financial security and contribute to the eradication of poverty from Luton.

  • To manage a multi-agency, integrated early intervention casework service for individuals and families, including managing the end to end case management process.
  • To undertake casework allocation, planning and coordination.
  • To work with professionals to define and agree the nature, order and timing of multi-agency interventions to meet client needs and priorities.
  • To manage casework systems and processes and professionally produce all relevant casework documentation, schedules, Client Actions Plans, risk registers etc.
  • To develop and maintain effective working relationships with colleagues within the directorate, across the Council and with partners
  • To manage performance and provide assurance to commissioners and Heads of Service of effective service delivery against fidelity measures and Key Performance Indicators (KPIs).
  • To work with data and analytics lead and manage the collection and analysis of multi-agency data and ensure timely, accurate and consistent reporting.
  • To support the development, set up and running of an impact study and evaluation - working closely with design, fieldwork and research staff to enable the evaluation of integrated interventions.

Skills and Experience:
  • Demonstrable experience of one or more functions within a local authority Customer Services environment.
  • Experience of partnership working, liaison and negotiation with external agencies and partners.
  • Effective communication, consultation, persuading, negotiating, influencing skills, gaining commitment from a wide range of partners with complex processes.
  • Work collaboratively, prioritise and manage a complex workload.
  • Ability to undertake a cost/ benefit analysis to establish the value of the support provided to individuals and families.
  • Ability to set up and develop information systems and establish processes and standards for recording information.
  • Have a good understanding of all Microsoft packages.
  • Knowledge of the functions and processes within Customer Services to be able to provide advice and guidance to Family Workers.
  • A supervisory management or equivalent qualification or equivalent experience and training.

  • Experience of managing early intervention, service or process improvement and efficiency work.
  • Knowledge of common mental health problems and the role of employment in supporting recovery.
  • Understanding of mental health and primary care mental health services
  • Project management qualification e.g., Prince2 practitioner level or verifiable equivalent experience or training.

Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.