Welfare Support Team Leader

Connect2Luton are working in partnership with Luton Borough Council to recruit a Welfare Support Team Leader.

The Welfare Support Team leader will lead and manage the delivery of integrated, multi-agency, early intervention support for financially vulnerable households in order to improve their financial security and contribute to the eradication of poverty from Luton.

PRINCIPAL RESPONSIBILITIES:

• To manage a multi-agency, integrated early intervention casework service for individuals and families, including managing the end to end case management process.
• To undertake casework allocation, planning and coordination.
• To work with professionals to define and agree the nature, order and timing of multi-agency interventions to meet client needs and priorities.
• To manage casework systems and processes and professionally produce all relevant casework documentation, schedules, Client Actions Plans, risk registers etc.
• To develop and maintain effective working relationships with colleagues within the directorate, across the Council and with partners
• To manage performance and provide assurance to commissioners and Heads of Service of effective service delivery against fidelity measures and Key Performance Indicators (KPIs).
• To work with data and analytics lead and manage the collection and analysis of multi-agency data and ensure timely, accurate and consistent reporting.
• To support the development, set up and running of an impact study and evaluation - working closely with design, fieldwork and research staff to enable the evaluation of integrated interventions.

Skills and Experience:

• Demonstrable experience of one or more functions within a local authority Customer Services environment.
• Experience of partnership working, liaison and negotiation with external agencies and partners.
• Effective communication, consultation, persuading, negotiating, influencing skills, gaining commitment from a wide range of partners with complex processes.
• Work collaboratively, prioritise and manage a complex workload.
• Ability to undertake a cost/ benefit analysis to establish the value of the support provided to individuals and families.
• Ability to set up and develop information systems and establish processes and standards for recording information.
• Have a good understanding of all Microsoft packages.
• Knowledge of the functions and processes within Customer Services to be able to provide advice and guidance to Family Workers.
• A supervisory management or equivalent qualification or equivalent experience and training.

Desirable

• Experience of managing early intervention, service or process improvement and efficiency work.
• Knowledge of common mental health problems and the role of employment in supporting recovery.
• Understanding of mental health and primary care mental health services
• Project management qualification e.g., Prince2 practitioner level or verifiable equivalent experience or training.

Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.