Compliance Manager

Up to £10,000
17 Jan 2021
19 Jan 2021
Contract Type
Part Time
REED Cheltenham are working on behalf of our Public Sector client in Gloucester who are looking for a Patient Safety and Compliance Investigation Manager to work with them on an interim basis for approximately 12 weeks.

The Patient Safety and Complaint Investigation Manager is responsible for working with the Head of Claims and Patient Safety Investigations, Family Liaison Officer and Investigation Co-ordinator; Complaint Managers, Claims Managers and Risk Managers to lead a high quality process for investigating and identifying learning from serious and/or complex complaints across the organisation.

Key Responsibilities
  • To be an expert in complaint investigation, techniques and practice, including Root Cause Analysis and how this applies to the statutory Duty of Candour
  • Monitor and interpret national guidance and policy in order to ensure that Trust procedures and practice comply or exceed best practice
  • To investigate serious and/or complex complaints, acting as a role model and expert advisor for other staff involved in the reviews, ensuring that all reviews are carried out to the highest possible standards.
  • To produce high quality root cause analysis reports that identify the root causes that led to the incident/complaint occurring
  • To liaise closely with Patient Advice and Liaison Service (PALS) across both sites
  • Responsible for the accurate maintenance of all data entered in to the complaints database( DATIX); including manipulation in order to provide regular feedback and reports on concerns, complaints and compliments which facilitate the identification of trends, action required and shared learning points and other reports on request. Monitor the database to ensure that it provides the information required for reporting complaints, concerns and compliments received by the Trust, making recommendations for improvement and implementing as directed
  • To establish close links with the HR department in order to ensure an integrated approach and closing the loop.

Knowledge, Skills and Experience Required
  • Professional qualification at Masters Level or equivalent level of knowledge gained through experience.
  • Knowledge and experience of complaint management/processes, risk management and clinical governance processes
  • Risk management experience/qualification desirable either through short courses appropriate to the role to include Root Cause Analysis, Quality improvement, Change Management.
  • Excellent presentation skills and the ability to present data and information in user friendly format.
  • Well-developed I.T. skills, use of WORD, EXCEL and power point.
  • Excellent interpersonal skills with the ability to work with a wide range of professionals fostering collaboration and a participatory approach.
  • Ability to analyse and interpret data producing meaningful reports.
  • The ability to work autonomously, prioritising own workload with self direction.
  • Excellent time management skills, managing own time within contracted hours.
  • High level computer skills in the use of spreadsheets, word processing, graphics and the specialist risk management software (DATIX).
  • A thorough knowledge of statutory regulations governing professional bodies.

For a more informal chat about this role or to be considered, please send your cv to