IT Technical Analyst - Privileged Access Management

£23,400 - £45,050
18 Jan 2021
17 Feb 2021
Contract Type
Full Time

Are you an IT graduate who is enthusiastic about learning about new technologies and developing your skills? Or are you currently an IT professional who is eager to progress with your career?

If the answer is yes, we would love to hear from you! We have three superb opportunities for a tech-minded proactive graduate or IT professional to join our fast-growing Cyber Security Operations Team in Norwich as an IT Technical Analyst. It's an exciting time for the team as the service is expanding, so you'll have an opportunity to creatively influence the build of this critical service!

Protecting our customers’ data is essential to delivering our commitments to them. This role, within our critical and fast-growing Privileged Access Management team, is a key part our evolving global Cyber Security armory.

You’ll be supporting our CyberArk tool and processes (no CyberArk experience required as full training will be given, both informally through hands on training with the team, but you will also work towards formal accreditation with CyberArk). CyberArk is a highly regarded security tool and is being rolled out across all Aviva markets and key applications. These roles will give you the chance to create relationships with global colleagues and develop your technical skills by building knowledge of Aviva's global applications, whilst gaining highly marketable skills and qualifications.

Responsibilities in the role:

  • Ensure our critical global service is sustainable and secure, investigating and remediating service or security issues as agreed with our customers and suppliers
  • Superb communication skills and is comfortable dealing with people at all levels from various technologies
  • A planned, organised approach with tremendous proactivity and initiative
  • Keep the service running efficiently by looking after incidents and service requests, spotting trends for continuous improvements
  • Perform user administration in accordance with our Group security standards to ensure that passwords are accessible to appropriately authorised users only
  • Implement necessary configuration changes to meet the needs of the business without affecting existing production services
  • Encourage and advise technical support and application management teams to assist in the onboarding of new systems, building the service
  • Support the evolution of the design, development and maintenance of security standards and controls
  • Provide out of hours callout and support for change delivery (on a rota basis, approximately 1 week in 4.  Standby and callout payments will apply)


 Skills and experience we’re looking for:

  • We're looking for people with a technical IT background which will provide the foundational skills for this role. Couple this with a flexible approach, positive attitude and a desire to learn and we'd love to hear from you!


Desirable Skills:

  • Programming/scripting & Automation (e.g. PowerShell)
  • Technical IT administration for Windows & Unix infrastructure including application support
  • Active Directory Operations, Microsoft IIS & Remote Desktop Services
  • Knowledge & Experience of Access Management
  • Coordinating and supporting global CyberArk implementations (eg. EPV, PSM, CPM, PTA, PVWA, AIM)
  • Awareness and use of security and privacy concepts (e.g. international and industry standards, legal and regulatory constraints) 


 What will you get for this role?

  • Salary between £23,400 - £45,050 depending on location, skills, experience and qualifications
  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme


Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We always ‘Care More’. It’s our thing. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 0207 255 0884 or send an email to

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.


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