BPA Administration Team Leader

Recruiter
Aviva
Location
Norwich
Salary
£25,000
Posted
01 Feb 2021
Closes
03 Mar 2021
Ref
R-95862
Contract Type
Permanent
Hours
Full Time

We are recruiting for a BPA Administration Team Leader to join our BPA Administration Team within Aviva.

The BPA Administration Team Leader is responsible for supporting a team of BPA Administrators to provide exceptional customer service to all customers.

The BPA Administrator Team Leader will continually look for ways to create value and improve the experience for our customers. The role will also require the leader to drive accreditation within their team, ensuring appropriate cross-skilling of staff across all key demands.

Duties & Responsibilities:

  • Accountable for ensuring appropriate policies are implemented across the BPA administration team.
  • Production and analysis of regular meaningful MI, ensuring appropriate action is taken off the back of any trends or issues that arise.
  • Ensure all obligations associated with being a Regulated Overseer are complied with in a timely manner.
  • Ensure the BPA Administrators are aware of their roles and responsibilities and work to support them through their development to become accredited across several key customer demands.
  • Continuously look for ways to improve the customer journey and the effectiveness of the BPA Administration team.
  • Ensure effective relationships with all BPA Administrators and other managers within the Annuity Operations area to promote knowledge sharing and collaborative working to improve the service to our customer base.

Skills & Experience required:

  • Excellent knowledge of the day to day key admin processes.
  • Ability to decipher and interpret multiple scheme benefit specifications, pension’s legislation and system constraints to service all customer demands.
  • Detailed understanding risks that could impact the business and our customers within BPA flow. i.e. money laundering, customer verification, fraud.
  • Detailed administration of DB benefits.
  • Previous experience managing a team, working with team members to develop and achieve goals.

What will you get for this role?

  • Salary of Circa £25,000 depending on skills, experience and qualifications.
  • Generous defined contribution pension scheme.
  • Annual performance related bonus and pay review.
  • Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days.
  • Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply).
  • Excellent range of flexible benefits to include a matching share save scheme.

In this role you’ll be ‘Certified’ under the Financial Conduct Authority / Prudential Regulation Authority’s Senior Managers and Certification Regime (SMCR). This means that we’ll need to complete some regulatory background checks on you before you take up your role and we’ll need to ask you some questions on an annual basis to make sure you remain ‘fit and proper’ to carry out your role. We’ll provide training on what holding a SMCR role means when you join us and annually thereafter.

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We always ‘Care More’. It’s our thing. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on 07393469953 or send an email to alice.neal@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.

 

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