IT Helpdesk Courses Level 1

United Kingdom (GB)
Online Course
18 Feb 2021
20 Mar 2021
Courses, IT, Internet
Contract Type

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Course overview

When you work in a professional IT environment, your employer will need you to have the skills and certifications so you are proficient at what you do. In an IT Helpdesk environment, you will support users with hardware, operating system and software issues. So you need to be able to troubleshoot to a 1st line-level initially.

Thereafter you will progress your career to dealing with more complex 2nd line support issues. After that, you may choose to progress your career to deal with 3rd line support. In 2nd and 3rd line support you would be dealing with more server and networking related issues amongst others.


  • CompTIA A+
  • CompTIA Network+
  • Windows 7
  • Windows 8
  • Windows 10

Entry requirements

There is no requirement for students wishing to study this course.


Today, many students prefer the ease of studying at their own pace and in an environment of their choosing – this is made possible by online study. Additionally, online training courses often prove to be more cost-effective than the traditional classroom-based alternative.

Studying online grants students the ability to study at their own convenience, and review the content as many times as needed until they feel they have a comfortable understanding of it.

Core Modules

  • CompTIA IT Fundamentals
  • CompTIA A+
  • CompTIA Network +
  • Windows 7, 8 and 10
  • Cisco CCENT


  • CompTIA Authorised Partner
  • Accredited by Microsoft

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About ITonlinelearning

Located in Sittingbourne, Kent in the United Kingdom, ITonlinelearning was founded by Jeremy Dargie in 2009. Our aim is to help both aspiring and seasoned professionals gain internationally recognised, accredited certifications that enable them to begin and develop their careers and develop into sought after and well-versed professionals.

We are able to tailor your courses to your specific needs, giving you the opportunity to study courses on offer from world-leading companies such as Microsoft, Cisco, CompTIA, PRINCE2, Adobe, NEBOSH and CIW, to name but a few. These certifications will help you, like thousands of others, reach your certification goals and beyond, ensuring that you develop your chosen career into a lucrative and rewarding profession.

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