Implementation Manager

Home Based Other
£45,000 - £50,000
26 Feb 2021
28 Mar 2021
Contract Type
Full Time

We have a fantastic new opportunity for a passionate Implementation Manager to join our growing, remote-based Implementation Team. You will provide dedicated implementation support and expertise to safely and efficiently onboard new schemes and manage change on existing schemes.

As an Implementation Manager, you will be part of the wider Distribution Team within Workplace Savings and Retirement, providing specialist project management and support to onboard new clients. Each implementation is allocated a dedicated Implementation Manager who is responsible for leading the project, coordinating and driving activity, and ensuring a successful and safe implementation.

The team have a significant role to play in helping the New Business Team to achieve their target, by implementing new schemes and securing new, regular contributions and assets. Implementation Managers are often required to present at pitches to prospective new clients, to explain our approach to implementations and how we can use our skills and experience to safely manage moving their scheme to Aviva.

This is a flexible UK home-based role that will require some travel to attend new business pitches, implementation meetings and team gatherings. Travel will be infrequent and only considered when safe and possible to do so (in line current Covid-19 regulations and guidance).

Duties and Responsibilities

  • Present at pitches for prospective new clients or to retain existing clients to sell the benefits of our implementation approach and demonstrate our ability to successfully deliver
  • Lead and coordinate activity across client, adviser and Aviva teams to successfully deliver the implementation within agreed timescales
  • Create and maintain project plan and supporting documentation for all implementations to ensure activity is on track, risks are captured, and a full audit trail is maintained
  • Maintain internal systems with key information relating to the implementation to support pipeline and resource management
  • Provide platform training to clients and/or payroll provider to enable them to carry out administration process for their scheme
  • Oversee the transfer of assets into the scheme, working closely with our Transitions Team where appropriate
  • At the end of each project hold a review meeting with the client and their adviser to review project success, ensure objectives have been met, and facilitate handover to the ongoing Relationship Management and Operations teams
  • Provide valuable feedback from implementations to help shape enhancements to future proposition and service

Skills and Experience Required

  • Proven project management experience within the Financial Services industry
  • Excellent communication, facilitation and organisation skills with the ability to present complex information in a way that is appropriate to the audience
  • Ability to develop professional relationships with internal and external customers
  • Self-starter with high level of personal organisation, attention to detail, assertiveness, tenacity and integrity
  • Gravitas and business acumen to be taken seriously within internal and external networks
  • Experience in delivering large-scale changes against challenging timescales in a complex multi-stakeholder environment
  • Display strong team working ethic, sharing ideas and best practise
  • Display role model behaviours
  • Prince 2 Practitioner would be advantageous

What will you get for this role?

  • Salary of £45,000 - £50,000 depending on skills, experience and qualifications
  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We always ‘Care More’. It’s our thing. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Danielle Stallard-Trueman a call on +44 (0) 7384 804694 or send an email to

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.