Director, Customer Experience
- Contract Type
Who Are We?
We touch the lives of over 200 million patients every day, and billions every year. After all, everyone needs healthcare or medication at some point. Yet until today, you may not have heard of us.
We're Teva, a global pharmaceutical company, committed to increasing access to high-quality healthcare to patients around the world.
We are looking for a Director, Customer Experience to drive consistent and best in class customer experience across the UK business through the development and implementation of a clear One Teva customer strategy. You will be ensuring effective and cohesive resourcing to support the achievement of Sales and Marketing omni-channel plans across the group.
A Day in the Life of...
•You will act as a member of the senior leadership of Teva UK, contributing to strategy development, One Teva and company success.
•You will represent customers in the UK strategic planning cycle, providing insight and guidance.
•You will devise and develop the operating plan for customer experience in line with agreed financial targets and aligned to UK&I strategic priorities.
•You will co-develop with franchises the formation and execution of their multi-channel customer engagement and sales plans, ensuring that resources are allocated in line with our One Teva goals and objectives.
•You will develop and drive a digital 1st customer strategy in line with overall IK direction and vision.
•You will support the development of ‘Go To Market’ plans and resourcing solutions for new launches and product growth.
•You will collaborate with Business Unit Director to identify and build on the value chain across the business, highlighting key drivers and any risks to AOP, customers and patients and agree a mitigation plan.
Who we are looking for
•Innovative and solution driven?
•Able to collaborate and influence to drive shared success?
•Able to work in a virtual leadership capacity?
Do you have…
•Experience working within a Customer Services or Customer Experience role?
•Experience working within the pharmaceutical or other industries with an Omni-channel approach?
•Experience working for a company with a focus on digital strategy?
•Experience collaborating between different departments to achieve a common goal?
What do we offer you?
•25 days annual leave plus Bank Holidays
•Company bonus scheme
•Flexible benefits including health insurance, gymflex and cycle to work scheme
•Programme of Wellbeing initiatives including on-site Creative Rooms, Employee Assistance Programme, Wellbeing Champions
We are happy to talk about flexible working!
Teva’s Equal Employment Opportunity Commitment
At Teva, we pride ourselves on being a company where we can all thrive, and where everyone feels comfortable being their true self.
Diversity and inclusion sits at the heart of everything we do. By valuing difference, we can be a better employer for our colleagues, and provide a better service for our customers and patients. That’s why we’re constantly looking for ways in which we can learn from each other, embrace what makes us unique and contribute to a fairer society free from discrimination and prejudice.