Technical Support Analyst

Expiring today

York, Flexible
12 Mar 2021
11 Apr 2021
IT, Internet
Contract Type
Full Time

Are you a Technical Support Analyst who is interested in using new and leading technology to enhance your skills? If the answer is yes, our Modelling Platform Team would love to know more about you!

The team is part of the wider Data and Analytics Platform Team and they are responsible for the running and development of our actuarial modelling systems which have users in the UK, Europe, Asia and Canada. The team is in York and Norwich; however, we are flexible with location but minimum travelling of 1-2days a week to the office will be required post pandemic.

As the Technical Support Analyst, you will support users, infrastructure and applications for 9 key actuarial modelling tools utilised by the business globally. You will ensure that the integrity of all production systems is upheld, quality services are delivered and stability of the systems are operating.

This role will involve some out of hours working on call to support during key reporting periods and cover releases.

Responsibilities in the role:

  • Support with the administration of applications/environments in AWS
  • Manage the EC2 and RDS instances
  • Solve issues raised by central monitoring team, manage the storage, performance and configuration
  • Application maintenance (upgrades, changes, patches, vulnerability fixes/testing)
  • Annual disaster recovery tests of environments
  • Meet the control requirements of internal and external controls over financial reporting, and satisfy inspections from Internal Risk, Control and Audit teams
  • User access management
  • Run and improve the system health check process daily and prioritise and solve environmental and application incidents
  • Administration and configuration of financial and actuarial applications
  • Code review of the prod terraform changes rolled out to production
  • Monthly AMI process
  • Work in partnership with 3rd party providers
  • Participate in the incident management process to ensure continuous improvement in the processes and services
  • Plan, perform and document regular and ad-hoc, along with procedure, reports and documentation creation, certificates management and cost reporting

Skills and experience we're looking for:

  • AWS Cloud experience
  • Experience in support/troubleshooting issues in applications and servers
  • Ability to manage and work in multiple applications and intertwined infrastructures
  • Able to adapt to system infrastructure changes and quickly learn new systems
  • Ability to work under high pressure and flexibility which is tied to working on live applications that are essential for the financial processes of the whole company on a global level
  • One or more scripting languages (e.g. Bash, Powershell, Ruby)
  • Networking protocols such as HTTP, TCP/IP
  • One or more version control platforms (e.g. GIT)
  • Able to hold technically discussions, both IT and business focused with both finance and IT directorate
  • Understand Change and/or IT frameworks (ITIL exposure ideally)
  • Experience with using JIRA, Confluence, Assyst, Monitoring platforms such as Splunk, AppDynamics, CloudWatch etc

Desirable skills:

  • Programming language experience (e.g. JavaScript, .NET)
  • Basic SharePoint scripting
  • Web Services experience

What will you get for this role?

  • Salary up to £35,000 depending on skills, experience and qualifications
  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family (some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we're people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we're all about our people - that's you - so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we're very open to that. In fact, we don't advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it's up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job . Once you've applied, please send us a separate email stating that you have a disclosed disability and we'll make sure we interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 0207 255 0884 or send an email to

*As defined in The Equality Act 2010*. By 'minimum criteria' we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.