Senior Digital Delivery Manager

Norwich, London , Bristol, York
12 Apr 2021
12 May 2021
Contract Type
Full Time

Here at Aviva we have an exciting opportunity to join our Digital Delivery division in a senior management, D2C (direct to consumer) position. In the role of Senior Digital Delivery Manager, you will be tasked with leading high performing digital feature teams to increase customer engagement and insight via Aviva's retirement planning tool (Retirement Forecaster), which is accessible via both our MyAviva app and website. Therefore, we are looking for a candidate who can not only demonstrate excellent leadership & stakeholder engagement skills, but also has an excellent knowledge of successfully developing customer led digital propositions.

Candidates who have previously or are currently working in large, customer centric businesses, with pension and retirement planning experience, will be highly desirable!

In this role you will lead delivery teams in research, UX and design disciplines, removing obstacles, providing leadership & direction, and shaping requirements, whilst managing key relationships with senior stakeholders. The post-holder must also ensure appropriate requirements are delivered and risks are managed, whilst optimising and supporting digital deliveries with appropriate 'go to market' plans.

The successful post-holder can be based at either our Norwich, York, Bristol or Central London offices; however, Aviva introduced "smart-working" in 2020 and remote working is currently on offer.

Duties & Responsibilities

  • Definition and management of the digital roadmap for the MyAviva Retirement Forecaster tool, developing core digital solutions for Aviva's Pensions customers
  • Delivery of key initiatives in conjunction with senior stakeholders, driving innovation and challenging / influencing when necessary, ensuring the successful customer adoption of Aviva's propositions for the Retirement Forecaster tool
  • Challenge and optimise existing customer propositions across omni-channels/devices, utilising both our app and website interfaces
  • Work collaboratively with other team members and delivery teams, becoming a leader and influencer across teams.

Skills & Experience required

  • Digital delivery experience, with a background working with agile, cross functional digital teams
  • Significant D2C experience with demonstrated expertise in understanding the customer and developing customer led digital propositions
  • Experience of pensions and savings markets would be highly desirable!
  • Strong influencing skills with the ability to provide direction and leadership to a cross functional feature team
  • Highly creative mindset that always 'puts the customer first'
  • Pragmatic, delivery focused approach

What will you get for this role?

  • Competitive annual salary, depending on skills, experience, location and qualifications
  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family. (Some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we're people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we're all about our people - that's you - so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we're very open to that. In fact, we don't advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it's up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you've applied, please send us a separate email stating that you have a disclosed disability and we'll make sure we interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Daisy Holmes a call on +44 7436 672007 or send an email to .

*As defined in The Equality Act 2010*. By 'minimum criteria' we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.