Income Officer (Rent Arrears, Housing, Welfare) EQUI45210

26613.00 - 26613.00 GBP Annual + GBP26613/annum Actual salary up to GBP12,165.94
03 Feb 2017
17 Feb 2017
Public Sector
Contract Type
Full Time
Income Officer (Rent Arrears, Housing, Welfare) EQUI45210
Cheadle Hulme, Stockport
Actual salary up to GBP12,165.94 per annum for 16 hours (FTE GBP26,613)

Our client was recently presented with the Sunday Times Best 100 Companies Most Improved Not for Profit organisation. That's because they like to think differently. They challenge the norm and as a revolutionary business, they're looking for revolutionary thinkers, to help them shape the projects services and practices of the future today.

Joining them as an Income Officer, you will be responsible for maximising the rental income by prevention and recovery of debts owed by both current and former tenants. Proactively managing all arrears cases in accordance with policies and procedures, you must ensure that customers' household incomes are maximised through liaison with benefit providers. This is a part time role to cover 16 hours per week, over 2 days for a 12 month period:

• Thursday - 8 hours between 8am until 6pm
• Friday - 8 hours between 8am until 6pm

They are a high performing organisation and only want the best. You'll need to mix your competitive style with great collaboration and a strong customer focus. If you've thrive on hitting targets, have and astute mind-set and have real drive and determination they'd love to hear from you - this means as much to them as experience in the sector. Likewise, experienced candidates who consistently deliver effective management of rent arrears for a social housing provider, presenting cases in court for possession or eviction and of providing basic welfare benefit and budgeting advice to a wide range of tenants should apply.

Capable of managing difficult customer contact by telephone and in person, you will have exceptional communication skills, highly developed negotiating and influencing skills and the ability to resolve complex and conflicting priorities and one's own time with a minimum of supervision.

Their stock covers a wide range of locations across the northwest and, whilst you'll largely have autonomy to shape your planning and organisation there will be a need to travel as far as Sheffield, Rotherham and Barnsley (with subsistence and mileage paid) - typically around once a week.

With an awareness of the issues around working with vulnerable adults, you should have the ability to write comprehensive witness statements and engage with customers and / or their advocates in writing in regards to complex tenancy matters and a firm understanding of the law in respect of rent recovery and possession / eviction proceedings.

Closing date for applications: Monday 13 February 2017

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email