Lab Services Team Leader

26000.00 - 32000.00 GBP Annual + GBP26000 - GBP32000/annum
04 Feb 2017
18 Feb 2017
Contract Type
Full Time
Adecco are proud to be working with one of our highly successful, global clients who are looking to expand their team and recruit a Lab Services Team Leader to join their team in Liverpool. This is a fantastic opportunity to join a brilliant company and contribute to their overall success.

An outline of the duties will include, but are not limited to:

- Line management responsibility for a team of 6-10 associates.
- Single point of contact for Lab services on site.
- Provides day to day operational management of the team to ensure clarity on service expectations, technical guidance and future strategy.
- Provides laboratory expertise and scientific knowledge to support and develop the laboratory services team.
- Provides hands-on, operational support to ensure continuity of service in the event of holiday or sickness.
- Develops and reports on KPIs, relevant metrics, SLAs and weekly tasks.
- Confidently prepares and presents high quality service overviews and status reports for the customer where required.
- Proactively identifies and implements efficiency and process improvement projects.
- Leads work to investigate deviations from SLAs by route cause analysis and reports back findings and plans to customer.
- Creates, maintains and updates relevant documentation in support of service delivery, compliance and training e.g. SOPs, new starter documentation, training logs etc.
- Works with the customer to implement and review training of the team to ensure all are working to a consistent level with defined training matrices.
- Ensures development opportunities are available for the onsite team and actively seeks to develop skills and identify training gaps.
- Builds effective working relationships with the customer teams and facilities organisations to provide a collaborative, open and honest approach to service delivery.
- Seeks regular feedback and uses data to implement service improvements.

To be considered for this opportunity, you must have previous experience in managing a team, the ability to work collaboratively and strong influencing skills. You must also meet the following requirements:

- Ability to influence people at all levels to deliver improvements and cost savings to the customer.
- Proven leadership skills and the ability to work under pressure and to tight deadlines.
- Excellent problem solving capabilities and confidence to make clear decisions sometimes with limited information.
- Exceptional planning, organisational, analytical and networking skills.
- Project management skills, ability to be flexible and handle multiple responsibilities and tasks on a regular basis.
- Proficient in data capture, analysis and reporting utilising various IT systems particularly Microsoft Excel and PowerPoint
- Previous experience of working in a laboratory is highly advantageous, as is knowledge of lean sigma processes.

Our client is looking for a highly self-motivated and driven individual who will be passionate about improving standards to drive business forward continuously.

If you would like to apply for this position please submit your application online. If you would like to learn more about this opportunity, please contact Nicola Roberts on (Apply online only) or by email.

Adecco aim to respond to all applicant's, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.

Adecco is an equal opportunities employer.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer