Client Services Executive, Chinese Speaking

Recruiter
Anonymous
Location
London
Salary
23000.00 - 26000.00 GBP Annual + GBP23000 - GBP26000/annum
Posted
07 Feb 2017
Closes
21 Feb 2017
Category
Accounting
Function
Consultant
Contract Type
Permanent
Hours
Full Time
Client Services Executive - Chinese Speaking

Overview
My client is a leading FX and CFD Broker who cater for institutional, high net worth and retail customers.

They are looking for an all-rounder that is willing and able to get involved in a variety of tasks to help and support Client Services Team.

Typically, the successful candidate will become involved in: -
• Running on-line searches and matching / comparing against internal Company listings
• Administering the set-up of new client accounts
• Dealing with client enquiries via email and telephone
• Processing withdrawal requests from clients
• Taking client deposits over the phone
• Providing technical support regarding their platform and services
• Liaising with international offices regarding new accounts and client support enquiries
• Electronic filing
• Archiving documents
• Mail mergers
• Sending out welcome letters to clients

The Person
• Knowledge of KYC processes.
• Fluent in English and Chinese.
• The work experience should demonstrate that they have experience communicating. with a variety of different people, particularly on the phone.
• It is important that applicants have excellent written and spoken communication skills. and are confident communicating with colleagues at all levels.
• Financial services experience.

Desirable
• Experience within a Forex / CFD / Spread betting / Binary Options brokerage