Freelance Inbound Telesales (Temp to Perm)

East London
£20K-£22K (pro-rata) & commission - OTE circa £45k (pro rata)
08 Feb 2017
21 Feb 2017
Contract Type

Freelance Inbound Telesales (Temp to Perm)

Part-Time(4 days) or Full time

Located in our London HQ office with work from home opportunities available post-training

As part of our continuing expansion, we are on the lookout for a motivated and enthusiastic Inbound Sales Executive to work within our Sales & Marketing Team

About us

Launched in 2014 by Nikki Cochrane and Kathryn Tyler, Digital Mums specialises in getting mums job-ready with in-demand social media and digital skills, so they can find flexible roles that sync with family life. Digital Mums supports mums and businesses by addressing two issues. The digital skills gap: 12.6 million adults currently lack basic digital skills. And, maternal unemployment: discrimination forces 54,000 new mothers and pregnant women out of their jobs every year. And, while employment rates for men go up after they’ve had children; employment rates for mums decline.  

Discrimination aside, one of the biggest barriers preventing mums in particular from returning to work is the lack of flexible roles.  Our #WorkThatWorks report produced in conjunction with the Centre for Economics and Business Research (Cebr) showed that 6 in 10 UK working mums still don’t have access to flexible work and of those who do, over half have had to compromise their skills and experience in order to find it.

Our vision is to empower all mums and businesses with #WorkThatWorks - the perfect flexible working culture that enables employees and employers to thrive. It’s a vision that we’ve fully adopted with a 100% flexible working policy, and a vision that is working for the hundreds of mums and businesses we’ve worked with so far.

Kathryn and Nikki’s pioneering work for women in this area has gained them a number of high-profile awards in the last 12 months, including; Red Women of the Year; Marie Claire Future Shapers; two of 40 women over 40 currently shaping the internet by the Telegraph’s Stella magazine; and Campaign’s Digital Mavericks.

About the Job

This role involves managing student  applicants through the Digital Mums Admissions process. You will be the first telephone  contact for Digital Mums applicants. Your main day-to-day duties will involve  walking applicants through the Digital Mums training Programmes, assessing their suitability where appropriate and answering any queries they might have before finalising their payments and paperwork.

Typical activities will include

  • Listening to customer requirements and presenting appropriately to make a sale: work closely with sales team to keep the Admissions pipeline as up to date as possible; reporting directly to Head of Sales
  • Maintaining and developing relationships with potential  customers via telephone calls and emails
  • Responding to incoming email and phone enquiries
  • Negotiating the terms of an agreement and closing sales
  • Gathering market and customer information to feedback to our Marketing team
  • Negotiating on price, costs, delivery and specifications with customers
  • Handling any objections with a view to getting the customer to buy
  • Advising on forthcoming product developments and discussing special promotions
  • Checking availability on our training programme, recording sales and order information
  • Updating our  CRM system and updating records on Google Docs
  • Developing and maintaining a pipeline according to targets, and provide clear and accurate reporting of sales outcomes and activities
  • Reviewing your own sales performance, aiming to meet or exceed targets
  • Attending team meetings and sharing best practice with colleagues and marketing team
  • Maintaining a thorough working knowledge of the Digital Mums products and service offering, pricing structure, contract management parameters, policies and procedures

About you and what we are looking for:

  • 2 years experience in Inbound telesales for B2C
  • Passionate about working with a values driven company
  • Uses easy-to-understand language
  • Is articulate and can clearly communicate his or her point of view
  • Is punctual and responds in a timely manner
  • Does research and they come to each conversation prepared
  • Has an entrepreneurial spirit and isn’t afraid to make decisions
  • Is transparent and open–this can help build trust
  • Stays up-to-date on trends and happenings in our industry
  • Understands the big picture and can work with diverse teams
  • Has a strong curiosity and interest in learning
  • Is knowledgeable of our  training programmes
  • Has an interest in social media
  • Naturally enjoys helping people
  • Proven ability to take B2C  leads from initial qualification through to close
  • An entrepreneurially spirited character who can help us develop and improve upon our current processes
  • Comfortable using and maintaining a suite of sales and CRM tools
  • Motivation to join a small, growing startup team

Please send your CV, LinkedIn Profile and with the job role of Sales Executive in the subject line including whether you are available part time or full time to

Closing date for applications: 21st February 2017

Start date: Mid-march 2017