Billings Operation Manager

40000.00 - 40000.00 GBP Annual + GBP40000/annum
09 Feb 2017
24 Feb 2017
Contract Type
Full Time
Billing Operations Manager



Our client is a dynamic, fast growing and game changing broadband provider who is making a significant difference to the broadband landscape in rural England. A builder, operator and provider of pure fibre broadband services to consumers and businesses, the business has established itself as a major player in the fibre infrastructure landscape in this country over the last 5 years.

They are working with us to source an experienced Billings Operations Manager

The Job

* Support the design and implementation of a new billing platform (Zuora)
* Take responsibility for the end to end customer invoicing process and lead the full order to cash cycle
* Oversee the accuracy of data across the billing platform and required inputs from CRM. Work with the systems teams to resolve data integrity issues and improve work flows
* Take ownership of billing policies (T's and C's), process maps and procedures, and ensure everyone is trained to the highest standard and best practice is adopted throughout the team
* Maintain a relentless drive to improve billing processes, automate and integrate systems and reduce the volume of billing related contacts through root cause ana
* Partner with the business to find ways to enhance the customer experience in every way possible (customer portal, self-service billing, text/email notifications etc. etc.

* Commercials

- Working in partnership with the Marketing team (product management) you will manage all changes to the product catalogue in a controlled way e.g. introduction of new products/services and price changes

- Partner closely with the Marketing team to create campaigns, special offers and promotions that can be automatically administered through the new billing platform - Zuora

- Supported by the Commercial Finance team you will create, own and produce regular dashboards and KPI reports on key metrics such as Revenue, ARPU, Churn etc.

- Work with Commercial and Finance teams to identify opportunities to increase revenue and decrease costs through a combination of product rationalisation and efficiency improvements

- Ensure all billing processes and revenue accounting entries are consistent with applicable accounting standards (IFRS), and comply with Ofcom regulations

- You will be responsible for ensuring smooth collection of direct debits and managing relationships with 3rd party direct debit bureaus and payment gateways

- Management of the accounts receivable ledger on Zuora and all associated credit control activities e.g. debtor letters, legal action, query resolution, direct debit administration etc.

Knowledge and Experience


- Previous experience managing subscription billing at scale

- Clearly understands billing systems architecture and is systems 'savvy'

- A history of process improvement and change management in challenging environments

- Process mapping and work flow optimisation

- Exposure to revenue recognition under IFRS

- Excellent Excel ability including analysis, reporting and dashboards

- Logical and clear assessment of KPI's and key business drivers

- Strong people management skills

- Billing Operations and Customer Experience


- Qualified accountant

- Lean Six Sigma/Prince2

- Experience working with Zuora, Sage 200 and Salesforce

- Systems implementations

- Telecoms background

If you are interested in this new role, please apply today sending us your CV in MSWord format.

We can't wait to hear from you

More searches like this