Technical Support Specialist

24000.00 - 24000.00 GBP Annual + GBP24000/annum + bens & bonuses
10 Feb 2017
24 Feb 2017
Contract Type
Full Time
Scintillant and LinkPoint Resources specialise in the recruitment of high quality candidates in the life sciences sector. We have an excellent opportunity for a Technical Support Specialist to join a successful team based in Kent.

Job Summary:

Main Duties:

• Respond to product and technical enquiries in a timely and efficient manner.
• Diligently manage and resolve issues raised by customers regarding product performance.
• Follow through commercial leads to a satisfactory completion.
• Regularly interact with customers by email and/or telephone in the provision of information on product enhancements and new technologies.
• Support and regularly communicate with Distributors ensuring knowledge on company products and technologies is valid and up-to-date.
• Provide information which will support and improve e-marketing and sales campaigns.
• Integrate with technical staff to maximise their input to supporting the sales process.
• Regularly and extensively evaluate competitor products and technologies.
• Develop marketing support materials to assist sales staff in the placement of product.
• Interact with customers in the co-development of application notes and technology tips.

Key Skills and Requirements:

• A Life Science Degree or equivalent.
• Minimum of 12 months experience working in a Life Science laboratory.
• Sound practical skills in the management of Molecular Biology, DNA and Biochemistry technologies.
• IT proficient and skilled in the use of Excel, Word, Photoshop and possibly a CRM.
• Strong administration skills.
• An outward personality with excellent communication and interactive skills