German Speaking Fraud Support Coordinator (Finance)

Recruiter
Anonymous
Location
London
Salary
40000.00 - 40000.00 GBP Annual + GBP40000/annum up to GBP40,000 pa + Bonus
Posted
10 Feb 2017
Closes
24 Feb 2017
Category
Accounting
Function
Consultant
Contract Type
Permanent
Hours
Full Time
FRENCH SELECTION UK
German Speaking Senior Customer Service Officer
Customer Service, Customer Care, Account Management, Customer Support, Administration, Sales Coordination, Sales Support, Order Processing, Financial Services, Banking, Fraud, Laundering,
Salary: up to GBP40,000 pa + Bonus
Location: London
Ref: 7085GE

VIEW JOB DESCRIPTION > APPLY NOW:
Please visit the French Selection UK website, vacancies section, search job reference 7085GE
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The Company:
Organization dedicated to detecting financial crime

Main duties:
To deliver exceptional customer service and support to all European Clients

The Role:
- To provide customer service via phone, email by answering questions concerning corporate products, services, accounts, and update of customer data
- To evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
- To resolve product or service problems by clarifying the customer's enquiry or complaint
- To determine the cause of the problem, provide best solution to solve the problem and follow up with Customer to ensure full resolution
- To identify cross-selling opportunities and refer leads to the Sales team
- To deliver or assist with special projects as assigned by Manager
- To produce customised reports upon request - membership, events, sales etc.
- To contribute to the update of department policies and procedures
- To take lead on resolving all German speaking enquiries
- To assist with events

The Candidate:
- Fluent in English & German (written and spoken)
- Experience in a customer service, sales support, or help desk capacity
- Good teamwork and relationship building skills
- Knowledge of MS office including Word, Excel, PowerPoint, and Outlook
- Proficient in CRM software; Salesforce com experience is a plus
- Excellent problem solving skills
- Good reporting skills, able to present information and prepare reports
- Excellent numeracy and Excel skills
- Ability to prioritise and work without close supervision

The Salary:
up to GBP40,000 pa + Bonus

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom