Tutor - employability, customer service, business administration

21500.00 - 21500.00 GBP Annual + GBP21500/annum To GBP21,500 plus benefits
12 Feb 2017
26 Feb 2017
Contract Type
Full Time
Inspiring people to realise their potential

Tutor - Employability, Customer Service, Business Administration

To cGBP21,500 plus benefits


learndirect is the UK's largest provider of skills, training and employment services. We've helped over 4 million people gain the skills they need for work, whether qualifications in everyday subjects like mathematics, English and IT, vocational qualifications and apprenticeships, or higher-level professional qualifications. We're one of the leading employment services providers, changing the lives of job seekers across the country by helping them get into work.

What will the role involve?

In this role you will support clients to gain qualifications and progress towards employment through the timely and accurate delivery of qualifications and qualification frameworks. Through training and assessment, and in line with the company quality and awarding body requirements, you will deliver on-line and classroom based employability, customer service, and business administration programmes.

Some of the main accountabilities will include:

Support learners to identify their learning needs and select appropriate on-line support materials to meet these needs.
Produce and review an effective learning plan in conjunction with each learner and their individual support needs.
Monitor learner progress by proactively checking access to learning and asking questions to ensure learning continues and learners achieve in a timely manner.
Actively seek feedback from learners on learning support materials in order to review and improve the service and learning experience.
Actively engage with learners and use a variety of support mechanisms, including internal and external stakeholders, systems and techniques to engage and retain learners.
Ensure that the required systems and processes are followed and are in line with contractual deadlines to ensure that learndirect meets quality, audit and accreditation requirements e.g. participate in observations of training and learning, operational updates and CPD activities as appropriate to the role.
Contribute to learndirect staff forums to seek and design improvements to the service.
Provide feedback to learners during reviews on progress and determine readiness for tests and achievement of learning outcomes and action accordingly.
To deliver a high standard of customer satisfaction at all times, in line with quality targets and customer feedback.
Provide appropriate pastoral support to learners and identify whether the learner is in need of Additional Learning Support
Work towards agreed Awarding Organisation requirements for delivery and assessment.
Deliver outcomes in line with current KPI's and business performance targets.
Adhere to scheduling through Work Force Management to ensure compliance and continuity of business delivery.
Fully comply with all aspects of the Prevent Duty and promote British values in all that we do.
What skills, experience, and qualifications are we looking for?

Recent teaching experience is essential, with at least a Level 4 teaching qualification
Experience in as wide a selection of delivery as possible, across employability, customer service, and IT
Excellent IT skills and customer service skills
The ability to work flexibly and under pressure in a target and quality driven environment
GCSE Maths and English Grade A-C
A1 Assessor or similar qualification would be useful
The ability to engage with all relevant stakeholders to support individual learner needs throughout their program, identifying additional support and resources to support learner success.
What's in it for you?

We pride ourselves in the career training and development our colleagues receive, and we continuously strive to improve our ways of working. Everyone at learndirect plays a really important part in achieving our goals, so we think we can offer truly unique opportunities.

All colleagues enjoy a flexible benefits package that can be shaped according to individual needs. This includes holiday entitlement that starts at 25 days per year plus bank holidays (with the option of buying additional leave), pension and health care plans, childcare voucher and season ticket loan schemes; and a variety of other lifestyle discounts

learndirect welcomes applications from all sectors of the community. We are committed to diversity, recruiting to reflect the communities we serve, and our PREVENT duty

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